Guest Relation Executive

1 week ago

Andheri West Mumbai Maharashtra, India UK Realty Mumbai Full time

Key Responsibilities:
1. Guest Engagement: Greet and welcome guests upon arrival, providing a warm and personalized experience. Address guest inquiries, complaints, and requests promptly and professionally, ensuring guest satisfaction. Maintain constant communication with guests, providing relevant information about hotel services, events, and amenities.

2. Personalized Service: Anticipate and understand guest preferences, offering personalized services to enhance their experience. Develop and maintain guest profiles to ensure consistent and personalized service during repeat visits.

3. Complaint Resolution: Actively resolve guest issues or concerns by providing timely solutions, escalating when necessary to management. Follow up with guests to ensure that their concerns were addressed and that they are satisfied with the outcome.

4. Feedback Collection & Reporting: Gather feedback from guests through surveys, verbal communication, or other methods to gauge guest satisfaction and identify areas for improvement. Report recurring issues or suggestions to management for continuous improvement.

5. Collaboration with Other Departments: Work closely with front desk, housekeeping, food & beverage, and other departments to ensure guest needs are met. Communicate any special guest requirements to relevant departments, ensuring smooth delivery of services.

6. Administrative Tasks: Maintain accurate records of guest interactions, complaints, and requests in the system. Assist with check-ins, check-outs, and reservation management when needed.

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- Guest relations: 1 year (required)
- real estate: 1 year (required)

Work Location: In person

  • Guest Relation Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Peninsusla Redpine Hotel Full time

    **Job Description: Guest Relations Executive** As a Guest Relations Executive, your primary responsibility is to provide exceptional customer service and ensure a positive experience for all guests. You will be the main point of contact for guests and will play a crucial role in creating a welcoming and pleasant atmosphere. **Key Responsibilities**: 1....

  • Guest Relation Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India Peninsusla Redpine Hotel Full time

    **Job Description: Guest Relations Executive** As a Guest Relations Executive, your primary responsibility is to provide exceptional customer service and ensure a positive experience for all guests. You will be the main point of contact for guests and will play a crucial role in creating a welcoming and pleasant atmosphere. **Key Responsibilities**: 1....

  • Guest Relation Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India RD Brothers Property Consultant LLP Full time

    **URGENTLY HIRING FOR GUEST RELATION EXECUTIVE - REAL ESTATE** **CANDIDATES FROM MUMBAI ONLY MAY APPLY.** - Will be responsible to provide an excellent and consistent level of service to customer inquiries. - The Guest Relations Executive is responsible make the customer experience a pleasurable one right from the time they enter the site sales office -...

  • Guest Relation Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India DJRS Hopsitality Full time

    **Position Overview** The Guest Relation Executive / Hostess will be the first point of contact for guests, ensuring a warm welcome, smooth seating arrangements, and excellent service coordination throughout their dining experience. The role demands excellent communication, grooming, and interpersonal skills to represent the brand in a professional and...

  • Guest Relation Executive

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Svenska Design Hotel Full time

    Roles & Responsibilities: - Welcome guests during check-in and giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel,...

  • Guest Relations Executive

    2 days ago

    Bandra West, Mumbai, Maharashtra, India Savannah Serenity Pvt.Ltd Full time

    **Job Role - Guest Relations Executive (GRE)** ⸻ **Key Responsibilities** - Guest Experience & Hospitality - Warmly welcome and assist guests upon arrival, ensuring a pleasant and professional experience. - Deliver personalized engagement by acknowledging guests on birthdays, anniversaries, and special occasions. - Maintain high standards of hospitality...

  • Guest Relations Executive

    1 week ago

    Bandra West, Mumbai, Maharashtra, India Savannah Serenity Pvt. LLP Full time

    **Position: Guest Relations Executive** **Experience: 6 months to 1 year** **Location: Bandra West** Job Responsibilities: **Guest Arrival and Departure**: Warmly greeting guests upon arrival, facilitating smooth check-in and check-out procedures, and providing a fond farewell during departure. **Information and Assistance**: **Complaint...

  • Guest Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India Biitcode Full time

    **Biitcode is currently hiring for Guest Relation Executive for our Client which is into Real Estate Industry. Plz find position details below.** **Contact Person: Poonam: 8788692727** **Position: Guest Relation Executive** **Location: Matunga, Mumbai** **Requisites**: - Graduate in any discipline (preferably in Hospitality, Business Administration, or...

  • Guest Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India Ode Spa Full time

    Greet and welcome guests with a friendly and professional attitude. - Manage guest check-in/check-out procedures efficiently. - Maintain an up-to-date knowledge of all services, packages, and promotions. - Coordinate with other departments to fulfill guest needs (e.g., housekeeping, spa, F&B). - Respond to guest queries and complaints promptly and...

  • Guest Relations Executive

    1 week ago

    Bandra, Mumbai, Maharashtra, India Speshally NHS Pvt LTd Full time

    Title: Guest Relations Executive (GRE) Department: Front Office / Guest Services Location: Bandra Reports To: Front Office Manager / Guest Relations Manager Job Summary: As a Guest Relations Executive (GRE), you will be the face of our hotel and the first point of contact for our guests. Your primary responsibility is to ensure every guest enjoys a...