Guest Relations Executive

1 day ago

Bandra West Mumbai Maharashtra, India Savannah Serenity Pvt.Ltd Full time

**Job Role
- Guest Relations Executive (GRE)**

⸻

**Key Responsibilities**
- Guest Experience & Hospitality
- Warmly welcome and assist guests upon arrival, ensuring a pleasant and professional experience.
- Deliver personalized engagement by acknowledging guests on birthdays, anniversaries, and special occasions.
- Maintain high standards of hospitality so every guest feels valued and appreciated.
- Customer Database & Feedback Management
- Maintain and update customer databases with accurate and timely information.
- Collect, manage, and analyze guest feedback to enhance service quality and satisfaction.
- Customer Engagement, Marketing & Promotions
- Collaborate with the marketing team to create and send personalized greetings, offers, and discounts.
- Capture guest photos and videos (with permission) to support brand promotions and event coverage.
- Assist in creating live social media content during events, promotions, or guest interactions.
- Lead Generation & Conversion
- Identify potential business opportunities from guest interactions and referrals.
- Proactively promote company products, services, and offers to guests.
- Work with the sales and marketing teams to follow up on leads, nurture relationships, and ensure conversion into revenue.
- Issue Resolution & Relationship Management
- Act as the first point of contact for guest queries, complaints, and concerns, ensuring quick and effective resolution.
- Build and maintain strong, long-lasting guest relationships to encourage repeat business and referrals.

⸻

**Desired Skills & Qualifications**
- Excellent communication, interpersonal, and hospitality skills.
- Customer-first approach with proven ability to handle queries and complaints professionally.
- Strong sales orientation with experience in lead generation and conversions.
- Knowledge of CRM tools, guest engagement practices, and social media.
- Creative and proactive mindset for promotions and customer engagement.
- Prior experience in hospitality, guest relations, or customer service is an advantage.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Work Location: In person

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