Guest Relations Executive

2 days ago

Bandra West Mumbai Maharashtra, India Savannah Serenity Pvt. LLP Full time

**Position: Guest Relations Executive**

**Experience: 6 months to 1 year**

**Location: Bandra West**

Job Responsibilities:
**Guest Arrival and Departure**:
Warmly greeting guests upon arrival, facilitating smooth check-in and check-out procedures, and providing a fond farewell during departure.

**Information and Assistance**:
**Complaint Resolution**:
Addressing guest inquiries, concerns, and complaints effectively and efficiently.

**Coordination with Departments**:
Liaising with housekeeping, front desk, food and beverage, and other departments to ensure guest needs are met.

**VIP Guest Handling**:
Managing VIP guest arrivals and departures, including pre-registration and special requests.

**Record Keeping**:
Maintaining detailed guest records, including preferences and dislikes, and preparing reports.

**Maintaining Standards**:
Ensuring guest satisfaction by upholding hotel standards and providing excellent customer service.

**Promoting Hotel Services**:
Providing information about current promotions, offers, and packages.

**Essential Skills**:
**Communication**:
Excellent verbal and written communication skills are crucial for interacting with guests and other departments.

**Good Personality**

**Customer Service**:
A customer-oriented attitude and a passion for providing exceptional service are essential.

**Problem-Solving**:
The ability to quickly and effectively resolve guest issues and concerns is vital.

**Organization**:
Strong organizational and time-management skills are needed to handle multiple tasks and priorities.

**Adaptability**:
The ability to adapt to changing situations and handle various guest requests is important.

**Language Proficiency**:
Fluency in English is typically required, and knowledge of additional languages is often an advantage.

**Computer Literacy**:
Familiarity with computer systems for guest management and record-keeping is often necessary.

**PLEASE SHARE CV WITH PHOTOGRAPH**

**Job Types**: Full-time, Permanent

Pay: ₹9,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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