Guest Relation Executive

3 days ago

Bandra East Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

**Key Responsibilities**:
**Guest Interaction**:

- Greet guests warmly upon arrival and ensure they feel welcome.
- Assist guests with reservations, special requests, and any specific needs they may have.
- Address and resolve any guest complaints or concerns promptly and professionally.

**Service Excellence**:

- Ensure that guests receive personalized and attentive service throughout their dining experience.
- Collaborate with restaurant staff to ensure seamless service and communication.
- Monitor guest satisfaction levels and take proactive measures to enhance their experience.

**Relationship Building**:

- Develop and maintain strong relationships with regular guests and VIPs.
- Implement and manage loyalty programs and guest feedback systems.
- Coordinate with the marketing team to create and promote special events, offers, and promotions.

**Administrative Duties**:

- Maintain accurate records of guest interactions, preferences, and feedback.
- Prepare reports on guest satisfaction and service quality for management review.
- Assist with training new staff on guest service standards and expectations.

**Collaboration**:

- Work closely with kitchen and service staff to ensure the smooth execution of guest requests and special accommodations.
- Participate in staff meetings and contribute to the development of service improvement strategies.

**Compliance and Standards**:

- Adhere to all health and safety regulations and restaurant policies.
- Ensure that all guest interactions comply with restaurant standards and procedures.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- Guest relations: 1 year (required)
- Restaurant: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8657520440

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