Guest Relation Executive-restaurant

14 hours ago

Bandra East Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- **Guest Engagement**: Greet guests warmly upon arrival, assist with seating arrangements, and ensure a smooth and pleasant dining experience.
- **Issue Resolution**: Handle guest complaints or concerns with professionalism and efficiency, providing solutions or escalating issues as necessary.
- **Personalization**: Maintain guest profiles to remember their preferences and special requests, and offer personalized recommendations or services.
- **Feedback Collection**: Actively solicit and record guest feedback to help improve service quality and address any recurring issues.
- **Coordination**: Work closely with front-of-house staff to ensure smooth operations and promptly address any service-related issues.
- **Reservations Management**: Assist with managing reservations, including special requests, and ensure efficient seating arrangements during peak hours.
- **Promotions and Upselling**: Inform guests about special promotions, events, and menu items, and suggest add-ons or upgrades to enhance their experience.
- **Training and Development**: Train new staff members on guest relations best practices and help foster a guest-focused culture within the team.
- **Administrative Tasks**: Maintain accurate records of guest interactions, feedback, and any incidents for reporting purposes.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Yearly bonus

**Experience**:

- Restaurant: 1 year (required)
- Guest relations: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8657520440

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