Guest Relations Officer

3 days ago

Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- **Guest Interaction**:

- Greet guests warmly upon arrival and provide a friendly and welcoming atmosphere.
- Assist guests with reservations, seating arrangements, and special requests.
- Engage with guests throughout their dining experience to ensure satisfaction and address any issues promptly.
- **Customer Service**:

- Handle guest inquiries and complaints with empathy and efficiency, striving to resolve issues to the guest’s satisfaction.
- Provide information about the menu, specials, and restaurant policies to guests.
- Anticipate guest needs and go the extra mile to exceed their expectations.
- **Reservation Management**:

- Manage reservation systems and ensure accurate booking information.
- Coordinate with the front-of-house team to accommodate guest preferences and special requests.
- **Event Coordination**:

- Assist in the planning and execution of special events, private parties, and group bookings.
- Work closely with the management team to ensure all event details are handled smoothly.
- **Feedback and Improvement**:

- Collect and document guest feedback to help identify areas for improvement.
- Collaborate with restaurant management to implement enhancements based on guest feedback.
- **Communication**:

- Maintain clear and effective communication with both guests and restaurant staff.
- Relay important information between guests and the kitchen or service team as needed.
- **Administrative Tasks**:

- Maintain and update guest records, including preferences and special requirements.
- Assist with reporting and analysing guest feedback to support continuous improvement efforts.

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

Work Location: In person

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