Guest Relation Executive

6 hours ago

Vile Parle Mumbai Maharashtra, India Orchid Hotel Full time

**About Us**

The Orchid Hotels, under Kamat Hotels India Ltd., stands for sustainable luxury, green practices, and exceptional guest experiences. As Asia’s first certified 5-Star Ecotel hotel brand, we’re committed to eco-friendly hospitality and high service standards.

**Role Summary**

As a Guest Relations Executive, you will be the face of our hotel — welcoming guests, handling their needs, resolving issues, and ensuring their stay is memorable. You will act as the liaison between guests and hotel operations, always aiming to exceed expectations.

**Key Responsibilities**
- Warmly welcome arriving guests and bid farewell at check-out, ensuring a personalized experience.
- Anticipate guest needs, respond to inquiries about hotel services, amenities, and local area.
- Handle guest complaints, requests, or feedback promptly and professionally; perform basic service recovery when possible.
- Monitor and prioritize VIP / corporate guest arrivals & departures, ensuring extra care and coordination.
- Coordinate with Housekeeping, Front Office, F&B, Engineering, and other departments to ensure guest requests are fulfilled on time.
- Assist in the preparation of guest welcome packs, room allocations, and pre-registration formalities.
- Maintain accurate guest profiles, logs, feedback records, and reports.
- Upsell hotel services, packages, or amenities when appropriate.
- Support special events, group check-ins, or guest relations projects as needed.
- Ensure compliance with hotel policies, safety, and service standards at all times.

**Requirements / Qualifications**
- Diploma / Degree in Hotel Management / Hospitality or equivalent
- 1 to 3 years experience in Guest Relations / Front Office / Hotel Guest Services
- Excellent communication skills (English + local language; any third language is a plus)
- Strong interpersonal skills, empathy, and guest-oriented mindset
- Ability to multitask, stay calm under pressure, and problem solve quickly
- Familiarity with PMS systems (e.g. OPERA, or equivalents) and basic computer skills
- Professional appearance and grooming, with a positive & confident attitude
- Willingness to work in shifts including weekends & holidays

**What We Offer**
- The opportunity to work with a recognized Ecotel, sustainability-driven hotel brand
- A supportive, people-centric work culture
- Opportunities for growth, cross-training, and skill development
- Competitive compensation, benefits, and incentives

**How to Apply**:
Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 8422928044

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