Guest Relations Executive

10 hours ago

Vikhroli Mumbai Maharashtra, India Madcherry Hospitality Pvt. Ltd. Full time

Full Time
- Vikhroli, Mumbai
- Posted 3 hours ago
- Website

**Madcherry Hospitality Pvt. Ltd.**
- Luv 2 Serve U_

Job Title: Guest Relations Executive, Concierge Executive (For Hospitality industry)

Job Brief: Guest Relations Executive ensures that Members and guests have a pleasant and memorable experience.

**Job Type**: Full Time

Work Location: Gurgaon, Haryana

Age Criteria: 20 - 25 year - age group

Interview: Vikhroli, Mumbai

Shift Timings: No fixed working hours (Rotating shifts)

Working: 6 days working 1 day holiday (Rotating holidays)

Experience: (Min) Fresher — (Max) 01 year of experience.

**Salary**: (Min) Rs.15,000/- Per month - (Max) Rs.20,000/- Per month.

Education qualification: Food, Medical, Insurance

Education qualification: BHM - Bachelor of Hotel Management

**Note**:
Guest Relations Executive will have a separate kiosk to operate.

**Duties & Responsibilities**
- Know in and out about the place.
- Greet guests and visitors warmly and make them feel welcome and attended
- Offer restaurant and activity recommendations and assist guests in arranging transportation.
- Ensure that guest spaces and lobby are clean and tidy always.
- Act as a liaison between guests and restaurants.
- Anticipate guests needs to accommodate them and provide an exceptional guest experience.
- Build strong relationships with guests.

**Requirements & Qualifications**

**Key Skills**:

- Knowledge and understanding of the hospitality industry.
- Well-organised and detail-oriented
- Ability to build rapport
- Time management and planning skills
- Must be able to multi-task and take instruction from many sources
- Excellent leadership skills
- Strong interpersonal skills
- Negotiation skills
- Positive attitude
- Target oriented
- Convincing power
- Presentable Personality

**Creative Skills**:

- Excellent verbal & written communication skills
- Excellent grasp of English language
- Creative & innovative thinker & planner
- Critical thinker and problem solver

**Management Skills**:

- Ability to work both independently & as an active member of a team
- Able to prioritise, & manage time efficiently
- Managing different projects simultaneously & working with strict deadlines
- Self-motivated & self-directed

**IT Skills**:

- Ability to learn new and updated software

**Educational Requirements**:

- Graduation Degree / Diploma.
- BHM - Bachelor of Hotel Management (would be added benefits)
- Master of Business Administration - Sales (would be added benefits)
- Health insurance

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