Guest Relations

14 hours ago

Mumbai Maharashtra, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Guest Relations /BD

Job location:

- Andheri, Mumbai

**Salary**:

- 20,000- 30,000 per month

**Experience**:

- Total experience:

- 7 years of experience in guest relations.
- Minimum experience:

- 5-6 years of relevant experience in guest relations or a similar role.

Education:

- Bachelor's degree in Hospitality Management, Business Administration, or related field.

Skillset:

- Good communication skills
- Proficiency with MS Office
- Proficiency in hotel management software

**Only Females**

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

Profile introduction:
Join our dynamic team at as a Guest Relations Manager, where hospitality meets excellence. As the face of our establishment, you'll play a pivotal role in ensuring our guests have a memorable and delightful experience from check-in to check-out.

Profile introduction:

- **Guest Satisfaction**: Oversee and manage all aspects of guest relations to ensure exceptional satisfaction and personalized service.
- **Front Desk Operations**: Supervise front desk activities, including check-in, check-out, and handling guest inquiries promptly and professionally.
- **Issue Resolution**: Address and resolve guest concerns with empathy, efficiency, and in accordance with hotel policies.
- **Communication**: Maintain open and effective communication with all hotel departments to ensure a seamless guest experience.
- **Feedback Management**: Collect and analyze guest feedback to implement improvements and maintain high service standards.
- **Special Events**: Coordinate and manage special events, celebrations, and VIP arrangements for guests.

**Requirements**:

- **Communication Skills**: Excellent verbal and written communication skills in English (additional languages a plus).
- **Problem-Solving**: Proven ability to handle challenging situations with a positive and solution-oriented approach.
- **Team Player**: Collaborative mindset to work seamlessly with diverse teams within the hotel.
- **Technology**: Proficiency in using hotel management software and MS Office Suite.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7028272239

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