
Service Coordinator
16 hours ago
**Key Responsibilities**:
- Plan and schedule service calls based on priority and technician availability.
- Coordinate with clients and internal teams to ensure seamless execution of service tasks.
- Serve as the primary point of contact for customer inquiries related to service requests.
- Address customer complaints and escalate issues as required for timely resolution.
- Maintain detailed records of service activities, customer interactions, and issue resolutions.
- Prepare service reports and performance metrics for review by management.
- Provide administrative support to ensure adherence to service timelines and quality standards.
- Stay updated on industry trends and incorporate best practices into daily operations.
**Qualifications and Skills**:
- **Education**:
Bachelor’s degree in a relevant field (Engineering, Business Administration, etc.), or a related field. Diploma holders with relevant experience may also apply.
- **Experience**:
- 2 to 4 years of experience in service coordination, preferably in a manufacturing environment.
- **Skills**:
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office Suite and service management software.
- Analytical thinking and problem-solving skills.
- **Other**:
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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