Service Delivery Coordinator

**Role Summary**:
The Vendor Coordinator role sits within the Service Delivery team. This team is composed of skilled individuals responsible for a range of disciplines, which include task allocation and coordination of work activities, service delivery and follow-up of delivery progress. Efficient and timely coordination of Vendor delivery is vital to ensure GTT’s customers receive the highest quality of service delivery.

**Job Scope/Supervision**:
The Vendor coordinator will place orders with our vendor for circuits then track each order through completion, keeping all stakeholders updated on the progress. Key interface points are the vendors, the Project Managers, Service Delivery Coordinators, Engineers and Management teams. The Vendor Coordinator reports to the Manager of Vendor Coordinators.

**Duties and Responsibilities**:

- Responsible for all deliveries assigned to him/her.
- Manage third party resources ensuing that the customer’s orders are delivered on time and to the specified quantity and technical requirements.
- Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being communicated to customers during the entire delivery life cycle.
- Direct planning of vendor installations with customer site contacts.
- Ensure vendor handover documentation is provided and accurate.
- Proactively develop and improve validation checks per service and in the delivery process supporting system automation and process improvement.
- Provide support and advise to other members of the delivery team as needed.
- Proactively escalate to manager when needed.

**Required Experience/Qualifications**:

- Bachelor’s degree certificate recognized by the government or posses equivalent qualification recognized by UGC/AICTE/ NAAC/ DTE. This should be a full-time degree course recognized by the Central/State Government of India.
- Education gap should be a maximum of 2 years, if any, between 10th and graduation.
- Minimum of 2 years experience in telecommunications with a knowledge of the European and/or US markets. Preferred 2+ years experience as a Vendor Coordinator, Service Delivery Coordinator or similar role.
- Excellent written and verbal communication skills in English. Additional European languages are a plus.
- Ability to present ideas and facts in a convincing way gaining commitment and support.
- Proactive nature. Anticipates and analyse problems then determine appropriate solution or alternative.
- Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the “big picture”.
- Ability to remain flexible and perform effectively in changing environments.
- Personal focus on continuous improvements.
- Proficient in MS suite including Outlook, Word, Excel, PowerPoint and Visio

**Desirable Experience/Qualifications**:

- Bachelor’s degree or higher degree, preferably in telecommunications field.
- Telecommunications experience in Service Delivery or NOC.
- Knowledge of telecommunications networks including IP/Packet Transmission.

**Hours/Travel/Shift**:
Night Shift. Full time employees will work a 40 hour week (8 hours per day excluding 1 hour for meal). Shift will be Monday - Friday during US or European business hours.

**Salary**: ₹200,000.00 - ₹400,000.00 per year

Day range:

- Monday to Friday

Shift:

- Day shift
- Rotational shift
- UK shift
- US shift

Application Question(s):

- Experience in Telecom industry
- Knowledge in UK/US Market

**Experience**:

- total work: 2 years (preferred)

Work Location: In person