
IT Service Coordinator
17 hours ago
**Location: Pune**
**Employment Type: full-time**
**Designation: IT Service Coordinator**
**Job Details**:
**Position Request: IT Service Coordinator**
**Overview**
We are requesting support in sourcing an offshore **IT Service Coordinator**. This position will serve as the primary point of coordination for incoming IT service requests, scheduling and dispatching technical resources, maintaining accurate inventory and asset records, and supporting day-to-day IT operations. The Service Coordinator will also assist with routine system monitoring and maintenance activities while ensuring proper documentation, reporting, and adherence to IT policies and procedures.
**Role Responsibilities**
- ** Scheduling and Coordination**: Manage schedules and calendars of technical staff to ensure efficient and timely service delivery. Coordinate with external vendors and service providers as needed.
- ** Inventory and Asset Management**: Monitor and maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals.
- ** System Maintenance and Monitoring**: Assist with routine maintenance tasks, monitor system and network performance, and coordinate maintenance activities such as data backups.
- ** Documentation**: Maintain comprehensive records of IT processes, troubleshooting steps, and system configurations. Prepare reports on service levels and performance.
- ** Policy and Procedure Implementation**: Support the development and enforcement of IT protocols and policies to improve security, compliance, and operational efficiency.
**Required Skills & Experience**
- Previous experience in an **IT support, help desk, or service coordination role**.
- Excellent **customer service** skills, with the ability to interact effectively with both technical and non-technical staff.
- Strong **organizational and time management** abilities to manage multiple tasks and projects simultaneously.
- Solid **problem-solving and troubleshooting** skills to quickly diagnose and resolve technical issues.
- Strong written and verbal communication skills for collaborating with global teams.
- Familiarity with ITSM tools such as **ServiceNow**.
- Knowledge of ITIL principles.
- Prior experience working in a Managed Services environment.
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