Associate - Customer Escalations

**Job Description: Associate - Customer Escalations, Support & Operations**

Join our team as an **Associate** in the **Business Enabler Team Operations** and be the driving force behind our operational excellence

**Here are some of the responsibilities you'll be taking on, but not limited to**:

- Create and analyze pickup pendency reports from provided data to identify bottlenecks and ensure timely resolutions.
- Restructure reports into ageing-wise and escalation categories to enhance visibility and facilitate better decision-making.
- Share data with respective teams and prioritize pickup/QC tasks based on urgency, ensuring timely closure of pending tasks.
- Coordinate with the Logistics team to obtain pickup plans for the next day and share them with relevant stakeholders to ensure seamless operations.
- Share non-responsive customer data with sponsors for follow-up and resolution, ensuring no customer is left unattended.
- Create a daily timesheet outlining tasks completed and share it with the Manager for review, ensuring transparency and accountability.
- Share timesheets with supportive documentation with Managers to provide clear insights and track progress effectively.
- Prepare and share a weekly improvement report with the Manager, highlighting improvements made over the week and identifying areas for further enhancement.

**What are we looking for**:To excel in this role, you'll need:

- Proven **experience of minimum a year** in a **customer service, support &operational role**, with strong organizational and data analysis skills.
- Proficiency in using Excel for data analysis, including advanced functions such as VLOOKUP, HLOOKUP, Pivot Tables, and Macros.
- Excellent organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
- Strong analytical skills and attention to detail.
- Ability to work independently and collaboratively within a team.
- A proactive approach to problem-solving and process improvement.

**What We Can Offer You**:

- Join a Revolutionary Tech Platform: Be part of India’s first tech platform transforming the used appliance market.
- Learn from Diverse Talent: Collaborate with and learn from incredible, diverse talent at Digi2L.
- Flexible Work Schedule & Generous Leave Policy: Enjoy flexible shifts & benefit from 24 days of annual leave, 4 public holidays, and comprehensive maternity/paternity leave.
- Expert Coaching and Support: Receive coaching and support from team experts.
- Culture of Continuous Learning: Thrive in a culture dedicated to ongoing learning and career progression.
- Tailored Benefits: Access flexible benefits tailored to your needs.

**Our Story**:
Digi2L is revolutionizing the used appliance market in India through our innovative ‘Customer Ready, Price Ready, Payment Ready’ approach. We simplify appliance disposal and offer optimal value to our customers, ensuring a seamless experience. Be a part of our vibrant team and contribute to unlocking India’s potential in the used appliance market.

Pay: From ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- What is your current in hand salary?
- What is your expected in hand salary?
- How soon you can join us in days?
- Are you comfortable to travel to Chakala, Andheri location for work from office role?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer escalations handling: 1 year (required)

**Language**:

- English (required)

Work Location: In person