Customer Escalations Executive

Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. - Ensure Critical SLAs are met & adhered. - Ensure customer escalations are resolved within agreed upon timelines, process change ideas are...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

Escalation management executive to Grievance escalations. Manage and resolve customer complaints and issues promptly and effectively.Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach. Required Candidate profileMin2-3 yrs of experience in escalation management.Bachelor's degreeProven experience in...

Excellent at handling Customer Escalations, complaints and other queries (Empathetic handling and timely response) Accurate and timely refund process handling Invalidating Pending orders in a timely manner Reconciling pre paid / credit SME Excellent at handling Customer Escalations, complaints and other queries (Empathetic handling and...

**Job Description: Associate - Customer Escalations, Support & Operations** Join our team as an **Associate** in the **Business Enabler Team Operations** and be the driving force behind our operational excellence! **Here are some of the responsibilities you'll be taking on, but not limited to**: - Create and analyze pickup pendency reports from provided...

Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

**Key Responsibilities**: - Oversee the day-to-day operations of the customer support department, ensuring efficiency, quality, and scalability. - Develop and implement strategies to improve customer service quality, dealing with escalations and complex issues with sensitivity and professionalism. - Work closely with the immigration and visa processing...

**What will you do in this role?** - Understand customer needs and requirements - Provide Inbound Customer Support - Perform effective online demos to prospects - 80% Back-end and 20% Calls) - Shift Timing: Rotational - Working Days: 5 - Week Offs: 2 Rotational - Amazing communication will be considered. - Should have handle Customer Complaints and...

**Job Summary**: The **Customer Support & Success Executive** plays a pivotal role in ensuring a seamless and positive experience for customers. This role combines **customer support** with **customer success** initiatives to drive customer satisfaction, retention, and overall success, along with generating new customers for the company. The associate is...

Job Title: Customer Service Executive (GPS Tracker) Experience: Minimum 6 months Company Overview: We are hiring for our client company part of the Mahindra Group, is a leading Agri-Tech company providing IoT-based GPS tracking solutions for tractors. These devices help farmers across India improve operational efficiency, save costs, enhance security, and...