Customer Support

2 days ago


Prabhadevi Mumbai Maharashtra, India Deep Technology Full time

Excellent at handling Customer

Escalations, complaints and other queries

(Empathetic handling and timely response)

Accurate and timely refund process

handling

Invalidating Pending orders in a timely

manner

Reconciling pre paid / credit SME

Excellent at handling Customer

Escalations, complaints and other queries (Empathetic handling and timely

customer accounts with Accounts team in

accurate and timely manner

Managing inventory and reordering of

Marketing collaterals / gifts going out with

customer orders

To follow rules and regulations established

under Information security standard

operating procedures(IS SOP) and report

any information security

incident/event/weakness to IT

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Customer Escalation: 2 years (preferred)
- Total Customer Support: 4 years (preferred)

Work Location: In person



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