Customer Support
23 hours ago
Excellent at handling Customer
Escalations, complaints and other queries
(Empathetic handling and timely response)
Accurate and timely refund process
handling
Invalidating Pending orders in a timely
manner
Reconciling pre paid / credit SME
Excellent at handling Customer
Escalations, complaints and other queries (Empathetic handling and timely
customer accounts with Accounts team in
accurate and timely manner
Managing inventory and reordering of
Marketing collaterals / gifts going out with
customer orders
To follow rules and regulations established
under Information security standard
operating procedures(IS SOP) and report
any information security
incident/event/weakness to IT
**Job Types**: Full-time, Permanent
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- Customer Escalation: 2 years (preferred)
- Total Customer Support: 4 years (preferred)
Work Location: In person
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