Customer Support Executive

3 days ago

Prabhadevi Mumbai Maharashtra, India Deep HR Services Full time

**Looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new things in Operations department and Supporting the Company for better Client Satisfaction.**

**Role & Responsibility**:
**Customer Interaction**:
**Issue Resolution**:
Address and resolve customer concerns and issues with a focus on customer satisfaction. Collaborate with relevant departments to ensure swift problem resolution.

**Service Expertise**:
Develop a solid understanding of our services to effectively assist customers. Stay informed about service updates, features, and best practices.

**Documentation**:
Maintain accurate records of customer interactions and transactions.

Provide feedback to improve customer support processes.

**Skills & Requirement**:
**Excellent Communication Skill
- Ability to empathize with customers and remain calm under pressure.
- Strong problem-solving abilities and attention to detail.
- Previous experience in customer support or a similar role is a plus.
- adaptability to a fast-paced and evolving service environment.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹26,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- Customer support & service : 2 years (preferred)
- total work: 4 years (preferred)

**Language**:

- Fluent English (preferred)

Work Location: In person

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