Customer Support

9 hours ago

Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Job Title**: Customer Support Executive
**Location**: Mumbai
**Salary**: ₹30,000 - ₹40,000 per month
**Experience**: 2 - 5 years in customer support or related roles
**Education**: Bachelor’s Degree
**Gender**: Female

**Job Overview**:
**Key Responsibilities**:

- Resolve customer issues within defined SLAs and ensure customer satisfaction.
- Maintain accurate documentation of interactions and resolutions.
- Collaborate with internal teams to address customer concerns effectively.
- Escalate critical issues to senior management when required.
- Provide feedback to improve processes, systems, and overall service delivery.
- Maintain a professional and courteous approach at all times.

**Required Skills & Competencies**:

- 2-5 years of customer support experience.
- Excellent communication skills (English, Hindi, and local language preferred).
- Strong problem-solving and multitasking abilities.
- Proficiency in MS Office and CRM tools.
- Ability to work independently and in a team environment.
- Positive attitude, patience, and high customer empathy.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9920501089

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