Customer Support Associate

1 day ago

Mumbai Maharashtra, India Pilgrim Full time

The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team to meet service level agreements and uphold the company's reputation for excellent customer support.

**Key Responsibilities**:
**Customer Assistance**:

- Provide accurate and detailed information about products, services, policies, and procedures.
- Assist customers in troubleshooting and resolving customer’s issues with products or services.
- Ensure customer requests, concerns, and complaints are handled professionally and promptly.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.

**Problem Resolution**:

- Identify customer needs and determine the best course of action to resolveissues effectively.
- Investigate and escalate complex customer issues to the appropriate internalteams for further assistance.
- Collaborate with other departments to resolve customer complaints orcoordinate special requests.
- Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.

**Customer Satisfaction**:

- Maintain a high level of professionalism, empathy, and patience whileinteracting with customers.
- Strive to exceed customer expectations and deliver personalised service toenhance customer loyalty.
- Continuously evaluate and improve the customer experience by providingfeedback on processes, policies, and product improvements.
- Seek opportunities to upsell or cross-sell products or services based oncustomer needs and preferences.

**Communication and Teamwork**:

- Collaborate with team members and share knowledge to ensure consistentand accurate customer support.
- Communicate effectively with other departments to relay customer feedback,trends, and insights.
- Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills.
- Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation.

**Documentation and Reporting**:

- Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system.

**Requirements**:

- High school diploma or equivalent; associate or bachelor's degree is a plus.
- Proven customer support experience or relevant customer service role.
- Excellent verbal and written communication skills..
- Strong problem-solving and decision-making abilities.
- Empathetic and patient demeanour when dealing with customer issues or complaints.
- Ability to handle a high volume of customer inquiries in a fast-paced environment.
- Proficiency in using customer support software, ticketing systems, and CRM tools.
- Ability to work independently as well as collaboratively within a team.
- Flexibility to work in shifts and adapt to changing schedules as required...

Pay: ₹25,000.00 - ₹29,000.00 per month

Application Question(s):

- What is your current CTC?
- Will you be comfortable travelling to Marol Naka, six days a week, for work?
- Would you be okay with rotational week-offs?
- What is your expected CTC?
- Would you be comfortable joining us on the 13th October 2025?

Work Location: In person

  • Customer Support Associate

    5 days ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    **Job Overview**: The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...

  • Customer Support Associate

    5 days ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...

  • Customer Support Executive

    1 week ago

    Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...

  • Customer Support Associate

    1 week ago

    Navi Mumbai, Maharashtra, India Eastside Perfumes Full time

    Job Title: Customer Support Associate (CSA) Company: Eastside Perfumes Location: Plot No RTC-71, R, Near Printing Press, Rabale MIDC Rd, T.T.C. Industrial Area, Navi Mumbai, Maharashtra 400701 Job Summary: Eastside Perfumes is seeking a motivated and customer-centric individual to join our team as a Customer Support Associate. In this role, you will be...

  • Customer Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Shop Away Full time

    **We are hiring!!!** Profile - Customer Support Associate **( Blended process)** Location - **Mumbai** Education - Graduate/ undergraduate Salary - **140000 - 30000k in hand** shift - Day Shift **FRESHER ALSO APPLY** **EMAIL PROCESS EXPERIENCE** Min 6 months of experience of customer service ( BPO/ BFSI) is mandatory. Handling quires **NO target NO...

  • Customer Support Associate

    1 day ago

    Marol, Mumbai, Maharashtra, India Pilgrim Full time

    **Customer Support Associate** Andheri, Mumbai | Full-Time | 6+ months of experience preferred **About the Role** Do you enjoy helping others and finding solutions that make their day better? We’re on the lookout for a warm, proactive, and customer-obsessed individual to join our Customer Delight team! As a Customer Support Associate, you’ll represent...

  • Customer Support Associate

    18 hours ago

    Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpa+IncentivesRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves...

  • Customer Support Associate

    1 week ago

    Ghansoli, Navi Mumbai, Maharashtra, India Fin Bulls Full time

    _**We are hiring Customer Support Associate.**_ - **Fresher & Experience Both can apply**_ - **Location **:_**Ghansoli, Navi Mumbai, Maharashtra.** **Job description**:A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service...

  • Customer Support Associate

    6 days ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Key Responsibilities** - Serve as the primary point of contact for clients, responding promptly to inquiries and providing guidance throughout their journey - Build and maintain strong relationships with clients, ensuring that they receive exceptional customer service and support throughout their engagement with the consultancy - Collaborate with other...