Customer Support Associate

15 hours ago

Marol Mumbai Maharashtra, India Pilgrim Full time

**Customer Support Associate**
Andheri, Mumbai | Full-Time | 6+ months of experience preferred

**About the Role**
Do you enjoy helping others and finding solutions that make their day better? We’re on the lookout for a warm, proactive, and customer-obsessed individual to join our Customer Delight team As a Customer Support Associate, you’ll represent our brand through every interaction — listening, solving, and ensuring each customer walks away with a smile.

**Your Responsibilities**

**Customer Conversations**:

- Provide clear and accurate information about our products and services.
- Resolve issues promptly and ensure complete customer satisfaction through follow-ups.

**Problem Solving & Ownership**:

- Identify customer pain points and resolve them with empathy and efficiency.
- Escalate complex cases to the right teams and track them to closure.
- Maintain detailed and accurate records of every customer interaction.

**Experience Building**:

- Deliver every response with patience, professionalism, and positivity.
- Go the extra mile to turn challenges into positive experiences.
- Share suggestions to improve processes and enhance service quality.
- Identify opportunities to recommend relevant products to customers.

**Collaboration & Growth**:

- Partner with team members to maintain service excellence.
- Share customer insights and recurring issues for continuous improvement.
- Participate in regular training sessions and feedback huddles.

**Organization & Reporting**:

- Maintain accurate data and communication logs.
- Contribute to service reports and suggest actionable improvements.

**What We’re Looking For**
- Minimum qualification: High school graduate (Bachelor’s degree preferred).
- Minimum 6 months of experience in customer support or any client-facing role.
- Excellent communication skills — both written and verbal.
- Empathetic, calm, and composed — even in high-pressure situations.
- Strong attention to detail and multitasking ability.
- Comfortable using CRM or ticketing tools.
- Team player with a proactive and solution-driven attitude.
- Flexible to work in dynamic schedules and rotational shifts.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹33,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- What is your current salary? (monthly)
- What is your expected salary?(monthly)

Work Location: In person

  • Customer Support Associate

    15 hours ago

    Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    4 days ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Success Associate

    4 days ago

    Marol, Mumbai, Maharashtra, India Grace Worldwide Movers Pvt Ltd Full time

    **Job Summary**: The **Customer Support & Success Executive** plays a pivotal role in ensuring a seamless and positive experience for customers. This role combines **customer support** with **customer success** initiatives to drive customer satisfaction, retention, and overall success, along with generating new customers for the company. The associate is...

  • Customer Support Associate

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    **Job Overview**: The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...

  • Customer Support Associate

    4 days ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...

  • Customer Support Executive

    1 week ago

    Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...

  • Customer Support Associate

    1 week ago

    Navi Mumbai, Maharashtra, India Eastside Perfumes Full time

    Job Title: Customer Support Associate (CSA) Company: Eastside Perfumes Location: Plot No RTC-71, R, Near Printing Press, Rabale MIDC Rd, T.T.C. Industrial Area, Navi Mumbai, Maharashtra 400701 Job Summary: Eastside Perfumes is seeking a motivated and customer-centric individual to join our team as a Customer Support Associate. In this role, you will be...

  • Customer Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Shop Away Full time

    **We are hiring!!!** Profile - Customer Support Associate **( Blended process)** Location - **Mumbai** Education - Graduate/ undergraduate Salary - **140000 - 30000k in hand** shift - Day Shift **FRESHER ALSO APPLY** **EMAIL PROCESS EXPERIENCE** Min 6 months of experience of customer service ( BPO/ BFSI) is mandatory. Handling quires **NO target NO...

  • Customer Support Associate

    6 hours ago

    Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpa+IncentivesRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves...

  • Customer Support Associate

    1 week ago

    Ghansoli, Navi Mumbai, Maharashtra, India Fin Bulls Full time

    _**We are hiring Customer Support Associate.**_ - **Fresher & Experience Both can apply**_ - **Location **:_**Ghansoli, Navi Mumbai, Maharashtra.** **Job description**:A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service...