Customer Service Executive

1 week ago

Prabhadevi Mumbai Maharashtra, India Watch Your Health Full time

**Job Summary**:
**Key Responsibilities : Policy Assistance**:

- Guide customers in understanding, updating, and adding policies.
- Address and resolve policy-related questions and concerns.

**Technical Error Handling**:

- Identify and analyze technical issues.
- Coordinate with the appropriate department for timely resolution.

**Pharmaceutical Error Resolution**:

- Respond to customer inquiries related to medications.
- Offer accurate information and support on pharmaceutical doubts and concerns.

**Diagnosis Error Management**:

- Manage issues related to location mismatches and doctor unavailability.
- Handle reimbursement requests with efficiency and accuracy.

**Customer Query Handling**:

- Ensure customer issues are addressed and resolved promptly and professionally.

**Dashboard Maintenance & MIS Reporting**:

- Create and maintain weekly dashboards and performance reports.
- Work closely with internal teams to ensure accurate data tracking and analysis.

**Microsoft Outlook & Excel Proficiency**:

- Communicate effectively using Microsoft Outlook.
- Maintain and analyze data using advanced Excel functions (VLOOKUP, Pivot Tables, etc.).

**Requirements**:

- Bachelor's degree in any field.
- 0-3 years of experience in customer service, preferably in healthcare or insurance.
- Strong command of Microsoft Excel and Outlook.
- Excellent verbal and written communication skills.
- Problem-solving mindset with attention to detail.
- Ability to manage multiple tasks and prioritize effectively.

**Preferred**:

- Experience in MIS reporting or dashboard management.
- Prior experience in healthcare, insurance, or pharmaceutical customer support.

**Job Types**: Full-time, Fresher

Pay: ₹11,859.31 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Prabhadevi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)

Work Location: In person

  • Customer Service

    2 days ago

    Prabhadevi, Mumbai, Maharashtra, India Deep HR Services Full time

    **Looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new things in Operations department and Supporting the Company for better Client Satisfaction.** **Role & Responsibility**: **Customer Interaction**: **Issue Resolution**: Address and resolve customer concerns and issues with a...

  • Customer Service Executive

    2 days ago

    Mumbai, India Talent Corner HR Service Ltd Full time

    We have an opening for the post of Customer Service Executive in E-commerce company located at Andheri East. Details mentioned below: **Designation** **:Customer Service Executive** **Qualification** : Any Graduate **Experience** : 1 to 2 years of experience **Industry preferred**: E-commerce **Job location**: Andheri East (close by to Western Express...

  • Customer Service Representative

    13 hours ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service

    2 days ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Client Servicing Executive

    4 days ago

    Prabhadevi, Mumbai, Maharashtra, India Deep HR Services Full time

    Looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new things in Operations department and Supporting the Company for better Client Satisfaction. **Role & Responsibility**: **Issue Resolution**: Address and resolve customer concerns and issues with a focus on customer satisfaction....

  • Customer Support Executive

    1 week ago

    Prabhadevi, Mumbai, Maharashtra, India Deep HR Services Full time

    **Looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new things in Operations department and Supporting the Company for better Client Satisfaction.** **Role & Responsibility**: **Customer Interaction**: **Issue Resolution**: Address and resolve customer concerns and issues with a...

  • Bpo Customer Service Navi Mumbai

    2 weeks ago

    Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...

  • Customer Service Executive

    2 weeks ago

    Mumbai, Maharashtra, India Paramount Health Services Full time

    **Company Description** Paramount Health Services(TPA) Pvt. Ltd. (PHS) is a Third Party Administrator (TPA) in the Health Insurance Sector, servicing all insurance companies. PHS adds value to basic health insurance policies for individuals through its network of healthcare service providers, medical care standardization, claims management, client...

  • Customer Service Executive

    13 hours ago

    Mumbai, Maharashtra, India Paramount Health Services Full time

    **Company Description** Paramount Health Services(TPA) Pvt. Ltd. (PHS) is a Third Party Administrator (TPA) in the Health Insurance Sector, servicing all insurance companies. PHS adds value to basic health insurance policies for individuals through its network of healthcare service providers, medical care standardization, claims management, client...

  • Customer Service Representative

    4 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...