Customer Support Executive

7 days ago

Prabhadevi Mumbai Maharashtra, India Watch Your Health Full time

**Job Summary**:
**Key Responsibilities : Policy Assistance**:

- Guide customers in understanding, updating, and adding policies.
- Address and resolve policy-related questions and concerns.

**Technical Error Handling**:

- Identify and analyze technical issues.
- Coordinate with the appropriate department for timely resolution.

**Pharmaceutical Error Resolution**:

- Respond to customer inquiries related to medications.
- Offer accurate information and support on pharmaceutical doubts and concerns.

**Diagnosis Error Management**:

- Manage issues related to location mismatches and doctor unavailability.
- Handle reimbursement requests with efficiency and accuracy.

**Customer Query Handling**:

- Ensure customer issues are addressed and resolved promptly and professionally.

**Dashboard Maintenance & MIS Reporting**:

- Create and maintain weekly dashboards and performance reports.
- Work closely with internal teams to ensure accurate data tracking and analysis.

**Microsoft Outlook & Excel Proficiency**:

- Communicate effectively using Microsoft Outlook.
- Maintain and analyze data using advanced Excel functions (VLOOKUP, Pivot Tables, etc.).

**Requirements**:

- Bachelor's degree in any field.
- 0-3 years of experience in customer service, preferably in healthcare or insurance.
- Strong command of Microsoft Excel and Outlook.
- Excellent verbal and written communication skills.
- Problem-solving mindset with attention to detail.
- Ability to manage multiple tasks and prioritize effectively.

**Preferred**:

- Experience in MIS reporting or dashboard management.
- Prior experience in healthcare, insurance, or pharmaceutical customer support.

**Job Types**: Full-time, Fresher

Pay: ₹11,859.31 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Prabhadevi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)

Work Location: In person

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