Customer Service Escalation Executive

5 days ago

Khar Danda Mumbai Maharashtra, India GMax Full time

**Key Responsibilities**:

- Oversee the day-to-day operations of the customer support department, ensuring efficiency, quality, and scalability.
- Develop and implement strategies to improve customer service quality, dealing with escalations and complex issues with sensitivity and professionalism.
- Work closely with the immigration and visa processing teams to provide seamless support to customers.
- Analyze customer feedback and market trends to recommend improvements in products, services, and policies.
- Collaborate with other departments to ensure a unified approach to customer satisfaction.
- Ensure compliance with all relevant laws and regulations relating to visa and immigration services.

**Qualifications**:

- Proven track record of leading customer support teams to achieve excellence.
- Exceptional communication and interpersonal skills, with the ability to handle stressful situations diplomatically.
- Strong problem-solving skills and the ability to make decisions quickly.
- Familiarity with CRM systems and practices.
- Bachelor's degree in Business Administration, Communications, or related field. A Master’s degree is a plus.

**What We Offer**:

- Competitive salary and benefits package.
- The opportunity to work in a dynamic, fast-paced environment.
- A supportive and inclusive team culture.
- Professional development and career advancement opportunities.
- The chance to make a significant impact on the lives of individuals navigating the visa and immigration process.

Schedule:

- Day shift

**Experience**:

- Total: 2 years (preferred)

Work Location: In person

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