Customer Service Executive

4 days ago

Khar Danda Mumbai Maharashtra, India YDigital Full time

JD:
Job Description: The CRM Executive will play a crucial role in managing customer relationships

within the hair and beauty industry. Responsibilities include handling and monitoring inbound and

outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction. The

role requires a deep understanding of customer needs and the ability to provide personalized

solutions.

Key Responsibilities:

- Manage and monitor incoming and outgoing calls to ensure customer satisfaction.
- Resolve customer inquiries efficiently and professionally.
- Maintain accurate records of customer interactions and transactions.
- Work closely with other teams to ensure customer issues are resolved.
- Provide feedback and suggestions to improve customer service processes.

**Required Skills**:

- Fluent in English with excellent communication skills.
- Strong convincing and negotiation skills over the phone.
- Pleasant and professional phone demeanor.
- Proficiency in using CRM software and tools.
- Basic skills in Google Sheets or Excel.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills.

Preferred Experience:
extensions will be given preference.
- Work Experience: Minimum of 2 years in a similar customer service or CRM role.
- Technology Proficiency: Familiarity with CRM software will increase the chances of selection.

Work Schedule:

- Full-time position.
- Monday off, working on Sundays.
- Typical working hours: 11 AM to 8 PM or 10 AM to 7 PM

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person

**Speak with the employer**
+91 9930068840

  • Customer Service Executive

    3 days ago

    Khar Danda, Mumbai, Maharashtra, India YDigital Full time

    **Job Overview**: We are looking for a **Customer Service Executive** with excellent **English communication skills** to be the face and voice of our brand. You will be responsible for handling client inquiries, appointment bookings, and providing exceptional service experiences, both in-person and over the phone. **Key Responsibilities**: - Greet and...

  • Customer Service Escalation Executive

    5 days ago

    Khar Danda, Mumbai, Maharashtra, India GMax Full time

    **Key Responsibilities**: - Oversee the day-to-day operations of the customer support department, ensuring efficiency, quality, and scalability. - Develop and implement strategies to improve customer service quality, dealing with escalations and complex issues with sensitivity and professionalism. - Work closely with the immigration and visa processing...

  • Customer Service Executive

    4 days ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Service Executive

    5 days ago

    Khar Danda, Mumbai, Maharashtra, India YDigital Full time

    Job Title: Customer Service Executive (South Indian Language Proficient) Company: Y Digital Company Industry: Beauty & Salon Location: Khar, Mumbai **Job Type**: Full-Time Shift Timing: 11:00 AM - 8:00 PM (9-hour shift) Weekly Off: Mondays **Salary**: ₹15,000 - ₹25,000 per month Job Overview: Key Responsibilities: - Handle customer queries and...

  • Client Service Executive

    3 days ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive FRESHERS** - Salary budget - Rs 10000-15000 per month - Location - Mumbai, Mumbai - Working days - 5 - Work from office - yes - Work from home - No. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Service Associate

    2 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Executive

    2 days ago

    Mumbai, India grace facility service Full time

    Customer Registration in SAP after verification of document. - Handling customers on day to day basis for their order dispatch status as per schedule. - Provide necessary support to Sales Team for organsing sales. - Attend customer calls, record customer queries, refer it to concerned Salesperson and co-ordinate for quick response. - Maintain record of...

  • Customer Service Assistant

    16 hours ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Looking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹22,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher...

  • Customer Service Associate malayalam Process

    2 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Service Representative

    4 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Provident Fund **Language**: - English...