Customer Service Executive

5 hours ago


Khar Danda Mumbai Maharashtra, India YDigital Full time

JD:
Job Description: The CRM Executive will play a crucial role in managing customer relationships

within the hair and beauty industry. Responsibilities include handling and monitoring inbound and

outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction. The

role requires a deep understanding of customer needs and the ability to provide personalized

solutions.

Key Responsibilities:

- Manage and monitor incoming and outgoing calls to ensure customer satisfaction.
- Resolve customer inquiries efficiently and professionally.
- Maintain accurate records of customer interactions and transactions.
- Work closely with other teams to ensure customer issues are resolved.
- Provide feedback and suggestions to improve customer service processes.

**Required Skills**:

- Fluent in English with excellent communication skills.
- Strong convincing and negotiation skills over the phone.
- Pleasant and professional phone demeanor.
- Proficiency in using CRM software and tools.
- Basic skills in Google Sheets or Excel.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills.

Preferred Experience:
extensions will be given preference.
- Work Experience: Minimum of 2 years in a similar customer service or CRM role.
- Technology Proficiency: Familiarity with CRM software will increase the chances of selection.

Work Schedule:

- Full-time position.
- Monday off, working on Sundays.
- Typical working hours: 11 AM to 8 PM or 10 AM to 7 PM

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person

**Speak with the employer**
+91 9930068840



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