Customer Service Executive
2 days ago
Job Title: Customer Service Executive (South Indian Language Proficient)
Company: Y Digital Company
Industry: Beauty & Salon
Location: Khar, Mumbai
**Job Type**: Full-Time
Shift Timing: 11:00 AM - 8:00 PM (9-hour shift)
Weekly Off: Mondays
**Salary**: ₹15,000 - ₹25,000 per month
Job Overview:
Key Responsibilities:
- Handle customer queries and service bookings via calls, WhatsApp, and other communication platforms.
- Communicate fluently in English and South Indian languages (Kannada, Tamil, Telugu) depending on customer preferences.
- Assist with appointment scheduling, follow-ups, and service feedback.
- Resolve client issues politely and efficiently, escalating when needed.
- Maintain updated records in the CRM system and ensure all client interactions are logged.
- Provide after-service follow-ups to ensure customer satisfaction.
Required Qualifications:
- Graduate in any discipline.
- 3-5 years of experience in customer service, specifically handling regional language communication.
- Fluency in English and at least one South Indian language (Kannada, Tamil, or Telugu) - both spoken and written.
- Basic computer skills and familiarity with CRM tools or call center software.
Key Skills:
- Strong verbal communication and active listening skills.
- Empathy, patience, and a problem-solving mindset.
- Ability to multitask and handle client interactions efficiently.
- Team player with a professional and courteous attitude.
What We Offer:
- A vibrant, growing company in the digital beauty & salon space.
- Training in customer handling and CRM tools.
- Friendly and collaborative work culture.
- Growth opportunities based on performance.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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