Customer Service Executive

2 days ago


Khar Danda Mumbai Maharashtra, India YDigital Full time

Job Title: Customer Service Executive (South Indian Language Proficient)

Company: Y Digital Company

Industry: Beauty & Salon

Location: Khar, Mumbai

**Job Type**: Full-Time

Shift Timing: 11:00 AM - 8:00 PM (9-hour shift)

Weekly Off: Mondays

**Salary**: ₹15,000 - ₹25,000 per month

Job Overview:
Key Responsibilities:

- Handle customer queries and service bookings via calls, WhatsApp, and other communication platforms.
- Communicate fluently in English and South Indian languages (Kannada, Tamil, Telugu) depending on customer preferences.
- Assist with appointment scheduling, follow-ups, and service feedback.
- Resolve client issues politely and efficiently, escalating when needed.
- Maintain updated records in the CRM system and ensure all client interactions are logged.
- Provide after-service follow-ups to ensure customer satisfaction.

Required Qualifications:

- Graduate in any discipline.
- 3-5 years of experience in customer service, specifically handling regional language communication.
- Fluency in English and at least one South Indian language (Kannada, Tamil, or Telugu) - both spoken and written.
- Basic computer skills and familiarity with CRM tools or call center software.

Key Skills:

- Strong verbal communication and active listening skills.
- Empathy, patience, and a problem-solving mindset.
- Ability to multitask and handle client interactions efficiently.
- Team player with a professional and courteous attitude.

What We Offer:

- A vibrant, growing company in the digital beauty & salon space.
- Training in customer handling and CRM tools.
- Friendly and collaborative work culture.
- Growth opportunities based on performance.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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