Operations Officer

**Job Title**:Case Specialist

**Corporate Title**: Associate

**Location: Mumbai, India**

Business/Team Description

Deutsche Bank Centre (DBC), Mumbai is a wholly owned subsidiary of Deutsche Bank and serves as a talent pool for Deutsche Bank. Wealth Management Centre at DBC services the global Wealth Management (WM) division. Deutsche Bank Wealth Management division is part of Deutsche Bank’s Private, Wealth & Commercial Clients division and combines financial strength and stability with trustworthy partnership and forward-thinking in order to create lasting value for clients. WM offers high net worth clients, family offices and foundations a broad range of traditional and alternative investment solutions, providing a holistic service for all aspects of wealth management.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under child care assistance benefit (gender neutral)
- Flexible working arrangements
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Client Data Collection, Documentation & Maintenance as part of new adoption / during periodic reviews.
- Should also know the due diligence required to establish the correctness/validity of documents
- Know your client verification checks
- Risk categorization reviews for clients as per the regulatory requirements with knowledge of enhanced due diligence required while adopting High Risk clients
- Liaise with different stakeholders to manage work pipeline effectively

Key responsibilities of this role would include:

- Ability to understand complex ownership structures - especially for non-traditional WM clients such Charities, Foundation, Trusts, Private Equity Funds and also Private Investment Companies (PIC),
- Detailed initial review of KYC file, identifying gaps in the Front Office submissions and clearly articulating why the submitted files meet (or do not meet) KYC and regulatory requirements
- Understanding the various sources of wealth generation for the client and analysing the information
- Ensuring that cases are prioritised and managed effectively and consistently in line with the agreed process and deadlines
- Independent and proactive liaison with Front Office and Anti Financial Crime function to ensure full transparency and improve turn-around times
- Perform name screening of clients and related parties to identify politically exposed persons, sanctioned persons, adverse media and mitigate risks associated with financial crimes
- Escalate high priority client / business issues in a timely manner to protect the franchise and the client business

**Your skills and experience**
- Relevant experience in Client On-boarding processes/Periodic KYC review and requirements (preferably APAC region)
- Proven track record as a strong contributor and able to work in virtual global teams and a matrix organisation
- Ability to work independently, as well as in a team environment, initiative driven and proactive approach, prioritizes multiple tasks, and meets strict deadlines
- Experience in documenting processes to comply with the regulatory guidelines;
- Excellent communication skills, (written and verbal) with an open minded approach and the ability to share information with stakeholders and team members
- Proactively communicate with front office on deficiencies and/or next steps of KYC requirement

Experienced in using the following tools - Appway, Avaloq, Lexis Nexis, World Check

**How we’ll support you**
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.