Customer Support Representative

2 weeks ago

Coimbatore, India AgenciFlow Pvt Ltd Full time

Customer Support Specialist responsibilities include:
Identifying customer needs and helping customers use specific features

Analyzing and reporting product malfunctions

Job brief

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

**Responsibilities**:
Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

**Salary**: ₹9,091.86 - ₹12,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 09786555183

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