Customer Service Assistant

1 week ago


Mahalaxmi Nagar Indore Madhya Pradesh, India iconic hr solution Full time

Job Title: Customer Service Assistant

**Job Description**:

- Manage large amount of calls
- Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Generate sales leads
- Provide accurate, valid and complete information by using the right

methods/tools
- Handle complaints provide appropriate solutions and alternatives within the time

limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Use telephones to reach out to customers and verify account information
- Work with customer service manager to ensure proper customer

Timing for both opening 9PM-6AM

Experience:

- Min 1 Year

**Salary**: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Night shift

Work Location: In person

**Speak with the employer**
+91 9893469119



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