Customer Service Representative

2 days ago


Indore Madhya Pradesh, India VisionaryHire Full time

Do you have a passion for helping others and a knack for clear communication? We’re hiring a **Customer Relationship Manager (Voice Agent)** to be part of a growing customer support team where your voice makes a real difference.
- **Role: Customer Relationship Manager - Voice Agent**:

- **Location**: Indore
- **Experience**: 0-3 Years
- **Employment Type**: Full-Time
- **Department**: Call Centre / Customer Support / Customer Relations
- **Age Criteria**: up to 30 Years

**Key Responsibilities**
- Respond to and resolve customer queries, concerns, and requests over the phone in line with company standards
- Accurately record customer interactions and follow-up tasks in internal systems
- Understand and support multiple insurance products and service processes
- Use pre-defined scripts to offer product information and retain customers
- Provide clear summaries of unresolved queries for internal escalation
- Handle irate customers with empathy and professionalism
- Meet performance metrics including call handling, quality, and customer satisfaction
- Participate in ongoing team initiatives and improvement programs

**What You’ll Need**
- Graduate (Full-Time or Part-Time) in any discipline
- 0-3 years of experience in domestic or international BPO/call centre environment
- Strong verbal communication and listening skills
- Problem-solving abilities with a calm, customer-first mindset
- Working knowledge of computers, CRM tools, and telecommunication systems
- Ability to work under pressure and meet performance benchmarks

**About the Client**

You’ll be working with one of India’s leading insurance and financial services companies, known for its customer-centric approach and innovative offerings. The company values high-quality service delivery and is constantly investing in talent, training, and technology to elevate the customer experience.

**Why Join This Opportunity?**
- Be part of a reputed brand in the financial services and insurance sector
- Professional growth through on-the-job learning and upskilling opportunities
- Work in a structured, supportive team environment
- Attractive incentives and career path for high performers
- Contribute to a customer-first culture built on trust and transparency

If you're ready to kickstart or grow your career in customer support and build long-term client relationships, this is your opportunity. **Join us and be the voice that defines exceptional service.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹175,000.00 - ₹250,000.00 per year

**Benefits**:

- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

**Language**:

- English (required)

Work Location: In person



  • Indore, Madhya Pradesh, India Biovitalia Lifesciences Pvt. Ltd Full time

    We are currently seeking a highly motivated and skilled Customer Care Representative to join our team at a leading dietary supplement brand. As a Customer Care Representative, you will play a crucial role in providing exceptional customer service and support to our valued customers. **Excellent English speaking skills are required** for this...


  • Indore, Madhya Pradesh, India Techturtle Consultant Pvt ltd Full time

    **Job Title**: Customer Service Representative cum Tele Sales Executive **Location**: Indore **Industry**:Fintech **Job Summary**: **Key Responsibilities**: - Make outbound sales calls to potential and existing customers to promote products or services. - Identify and understand customer needs, recommending relevant services and solutions to close sales. -...


  • Indore, Madhya Pradesh, India Goodvibes Placement services Full time

    Looking for Customer Service Representative Fluent/Excellent communication needed Work from Office Rotational Shift 5 days working Salary - 20K To 25K CTC Location - Indore **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Provident...


  • madhya pradesh, India Bria Jewels Full time

    Company DescriptionStep into sparkle with Bria Jewels! We're an India-based jewelry brand that blends old-school elegance with trendy twists. Each piece is crafted with exceptional attention to detail, featuring pure Sterling Silver (S925), highest grade CZ stones, and freshwater pearls. Our jewelry is designed to be long-lasting, hypoallergenic, and...


  • Bhopal, Madhya Pradesh, India Avyaan management Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Indore, India Bria Jewels Full time

    Company Description Step into sparkle with Bria Jewels! We're an India-based jewelry brand that blends old-school elegance with trendy twists. Each piece is crafted with exceptional attention to detail, featuring pure Sterling Silver (S925), highest grade CZ stones, and freshwater pearls. Our jewelry is designed to be long-lasting, hypoallergenic, and...


  • Indore, India Bria Jewels Full time

    Company Description Step into sparkle with Bria Jewels! We're an India-based jewelry brand that blends old-school elegance with trendy twists. Each piece is crafted with exceptional attention to detail, featuring pure Sterling Silver (S925), highest grade CZ stones, and freshwater pearls. Our jewelry is designed to be long-lasting, hypoallergenic, and...


  • New Palasia, Indore, Madhya Pradesh, India Taskup Corporate Service Pvt. Ltd. Full time

    **Job Title**: Customer Support Executive **Location**:Indore **Job Summary**: **Key Responsibilities**: - Address customer inquiries and resolve issues. - Provide product/service information. - Document interactions and follow up on resolutions. - Collaborate with other teams to handle complex issues. **Requirements**: - Ability to clearly concisely...


  • Indore, Madhya Pradesh, India Sumeru Inc Full time

    **Job Title:* Customer Service Representative (Back Office Process)** We're hiring for a Back Office Process role in a BPO setting! If you have excellent customer service skills and enjoy working in a dynamic environment, this could be the perfect opportunity for you. **Key Requirements**:* - 6 months of experience in customer service (BPO background...


  • Indore, India Bria Jewels Full time

    Company DescriptionStep into sparkle with Bria Jewels! We're an India-based jewelry brand that blends old-school elegance with trendy twists. Each piece is crafted with exceptional attention to detail, featuring pure Sterling Silver (S925), highest grade CZ stones, and freshwater pearls. Our jewelry is designed to be long-lasting, hypoallergenic, and...