Customer Service Representative

12 hours ago

Indore Madhya Pradesh, India Biovitalia Lifesciences Pvt. Ltd Full time

We are currently seeking a highly motivated and skilled Customer Care Representative to join our team at a leading dietary supplement brand. As a Customer Care Representative, you will play a crucial role in providing exceptional customer service and support to our valued customers. **Excellent English speaking skills are required** for this position.

**Responsibilities**:

- Provide outstanding customer service: Engage with customers in a professional and friendly manner, addressing their inquiries, concerns, and providing product information.
- Process orders and returns:Assist customers with placing orders, processing returns, and resolving any issues related to order fulfillment.
- Maintain customer records: Update and maintain customer information in our database, ensuring accuracy and completeness.
- Collaborate with internal teams: Work closely with our sales, marketing, and product development teams to address customer needs and provide feedback on customer preferences and trends.
- Provide product recommendations: Utilize your knowledge of our dietary supplement products to make personalized recommendations to customers based on their needs and goals.
- Handle customer complaints: Address customer complaints and resolve issues in a professional and efficient manner, ensuring customer satisfaction.
- Stay up-to-date: Stay informed about our dietary supplement products, industry trends, and regulations to provide accurate and up-to-date information to customers.

Qualifications:

- Excellent English speaking skills:Strong verbal communication skills in English are essential for this role, as you will be interacting with customers primarily through phone calls.
- Customer-oriented mindset:A passion for providing exceptional customer service and a genuine desire to help customers achieve their health and wellness goals.

**Benefits**:

- Cell phone reimbursement

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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