
Customer Service Representative
2 days ago
FUNCTIONAL/ OPERATIONAL:
Job Title: Executive / Sr. Executive Department
Project/Client: Voice Process Contract: On Rolls
Grade: I (Voice)
Travel Requirements: Not required
Location: Indore
TEAM RELATED:
▪ Assist other team members who are new to the process. ▪ Check for updates with the Team Leader and share the same with team members. OCCASSIONAL RESPONSIBILITIES: ▪ Mentor the team members by floor walking. ▪ Provide inputs through forums to improve work procedures that can enhance overall team performance. ▪ Prepare reports like daily productivity, leave report, etc. ▪ Adherence to norms specified by COPC certification and ISO 27001 specifications (as applicable to the process). ▪ Be a part of fun committee to organize events / skip activities for the team. Decision Making Authority Decisions Expected **Adhering to the Key Responsibilities and Accountabilities Recommendations Expected ** Improvements on client tools, processes, and customer experience.
Main Job Requirements Education
**Graduate in any discipline ** with 12 months of continuous work experience as a Customer Care Representative.
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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