Pe-customer Service Pr

4 days ago

Indore Madhya Pradesh, India Cognizant Full time

**Job Summary**

Join our team as a Customer Service Representative where you will play a crucial role in ensuring customer satisfaction and maintaining the companys reputation. With a focus on order entry and customer service you will handle inquiries and resolve issues efficiently. This work-from-home position offers rotational shifts providing flexibility and a dynamic work environment.

**Responsibilities**
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Handle order entries accurately to ensure seamless processing and delivery.
- Communicate effectively with customers in English both written and spoken to ensure clarity and understanding.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Utilize customer feedback to identify areas for improvement and implement solutions.
- Maintain detailed records of customer interactions and transactions for future reference.
- Assist in developing customer service protocols to enhance efficiency and effectiveness.
- Monitor customer service metrics to ensure performance targets are met.
- Adapt to rotational shifts demonstrating flexibility and commitment to the role.
- Stay updated on product knowledge to provide accurate information to customers.
- Engage with customers in a professional manner fostering positive relationships.
- Utilize problem-solving skills to address complex customer issues.
- Contribute to the companys purpose by enhancing customer experiences and building brand loyalty.

**Qualifications**
- Possess strong communication skills in English both written and spoken.
- Demonstrate proficiency in customer service and order entry processes.
- Exhibit problem-solving abilities to address customer concerns effectively.
- Show adaptability to work in rotational shifts and a remote environment.
- Have a keen attention to detail to ensure accuracy in order processing.
- Display a customer-centric approach to service delivery.
- Prior experience in customer service is preferred but not mandatory.

**Certifications Required**

Customer Service Certification English Language Proficiency Certification

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