PE-Customer Service PR

3 days ago

Indore, Madhya Pradesh, India Cognizant Technology Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary

Join our team as a Customer Service Professional where you will be the first point of contact for our valued customers. In this role you will provide exceptional support and ensure customer satisfaction through effective communication and problem-solving. This work-from-home position offers rotational shifts allowing flexibility and a dynamic work environment. Your contribution will enhance customer experiences and drive our companys success.

Responsibilities

  • Provide timely and accurate information to customers regarding products and services ensuring a positive customer experience.
  • Address customer inquiries and resolve issues efficiently maintaining high levels of customer satisfaction.
  • Utilize effective communication skills to interact with customers via phone email and chat.
  • Document customer interactions and transactions recording details of inquiries complaints and actions taken.
  • Collaborate with team members to improve customer service processes and enhance overall service quality.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Monitor customer feedback and provide insights to management for service improvement.
  • Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs.
  • Utilize problem-solving skills to address customer concerns and escalate issues when necessary.
  • Maintain a professional and courteous demeanor in all customer interactions.
  • Contribute to team goals by achieving individual performance targets.
  • Participate in training sessions to enhance skills and knowledge in customer service.
  • Support the companys mission by delivering exceptional service that positively impacts customer loyalty.

Qualifications

  • Possess strong communication skills in English both written and spoken.
  • Demonstrate proficiency in customer service practices and principles.
  • Exhibit the ability to work independently in a remote environment.
  • Show willingness to work in rotational shifts to meet business needs.
  • Display problem-solving abilities and attention to detail.
  • Have a customer-centric mindset with a focus on delivering quality service.
  • Experience in customer service is preferred but not mandatory.

Certifications Required

Customer Service Excellence Certification or equivalent.

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