PE-Customer Service PR

2 weeks ago


Indore India Cognizant Full time

Job Description Job Summary Join our team as a Customer Service Representative where you will play a crucial role in ensuring customer satisfaction and maintaining the companys reputation. With a focus on order entry and customer service you will handle inquiries and resolve issues efficiently. This work-from-home position offers rotational shifts providing flexibility and a dynamic work environment. Range of Experience : 0-1year (Freshers for customer service voice) Responsibilities - Provide exceptional customer service by addressing inquiries and resolving issues promptly. - Handle order entries accurately to ensure seamless processing and delivery. - Communicate effectively with customers in English both written and spoken to ensure clarity and understanding. - Collaborate with team members to improve service delivery and customer satisfaction. - Utilize customer feedback to identify areas for improvement and implement solutions. - Maintain detailed records of customer interactions and transactions for future reference. - Assist in developing customer service protocols to enhance efficiency and effectiveness. - Monitor customer service metrics to ensure performance targets are met. - Adapt to rotational shifts demonstrating flexibility and commitment to the role. - Stay updated on product knowledge to provide accurate information to customers. - Engage with customers in a professional manner fostering positive relationships. - Utilize problem-solving skills to address complex customer issues. - Contribute to the companys purpose by enhancing customer experiences and building brand loyalty. Qualifications - Possess strong communication skills in English both written and spoken. - Demonstrate proficiency in customer service and order entry processes. - Exhibit problem-solving abilities to address customer concerns effectively. - Show adaptability to work in rotational shifts and a remote environment. - Have a keen attention to detail to ensure accuracy in order processing. - Display a customer-centric approach to service delivery. - Prior experience in customer service is preferred but not mandatory. Certifications Required Customer Service Certification English Language Proficiency Certification



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