Customer Service Representative

3 days ago

Indore Madhya Pradesh, India VisionaryHire Full time

Do you have a passion for helping others and a knack for clear communication? We’re hiring a **Customer Relationship Manager (Voice Agent)** to be part of a growing customer support team where your voice makes a real difference.
- **Role: Customer Relationship Manager - Voice Agent**:

- **Location**: Indore
- **Experience**: 0-3 Years
- **Employment Type**: Full-Time
- **Department**: Call Centre / Customer Support / Customer Relations
- **Age Criteria**: up to 30 Years

**Key Responsibilities**
- Respond to and resolve customer queries, concerns, and requests over the phone in line with company standards
- Accurately record customer interactions and follow-up tasks in internal systems
- Understand and support multiple insurance products and service processes
- Use pre-defined scripts to offer product information and retain customers
- Provide clear summaries of unresolved queries for internal escalation
- Handle irate customers with empathy and professionalism
- Meet performance metrics including call handling, quality, and customer satisfaction
- Participate in ongoing team initiatives and improvement programs

**What You’ll Need**
- Graduate (Full-Time or Part-Time) in any discipline
- 0-3 years of experience in domestic or international BPO/call centre environment
- Strong verbal communication and listening skills
- Problem-solving abilities with a calm, customer-first mindset
- Working knowledge of computers, CRM tools, and telecommunication systems
- Ability to work under pressure and meet performance benchmarks

**About the Client**

You’ll be working with one of India’s leading insurance and financial services companies, known for its customer-centric approach and innovative offerings. The company values high-quality service delivery and is constantly investing in talent, training, and technology to elevate the customer experience.

**Why Join This Opportunity?**
- Be part of a reputed brand in the financial services and insurance sector
- Professional growth through on-the-job learning and upskilling opportunities
- Work in a structured, supportive team environment
- Attractive incentives and career path for high performers
- Contribute to a customer-first culture built on trust and transparency

If you're ready to kickstart or grow your career in customer support and build long-term client relationships, this is your opportunity. **Join us and be the voice that defines exceptional service.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹175,000.00 - ₹250,000.00 per year

**Benefits**:

- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

**Experience**:

- cse: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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