Customer Service Representative

2 days ago

Indore Madhya Pradesh, India Techturtle Consultant Pvt ltd Full time

**Company Description**

Techturtle Consultant Pvt Ltd is a trading and investment consulting firm with a broad and diverse range of clients. Our company is committed to providing comprehensive trading strategic advice and risk management expertise to all our clients. We are located in Indore.

Here’s a job description for a **Customer Service Representative** focused on lead generation through an international calling process:
**Job Title**: Customer Service Representative (International Lead Generation)

**Location**: Indore, India

**Experience Required**: Minimum 6 months in customer service or lead generation via calling process

**Key Responsibilities**:

- Make outbound international calls to potential clients/customers to generate qualified leads.
- Understand customer needs and pitch relevant products or services.
- Maintain accurate records of customer interactions, feedback, and follow-up actions in the CRM.
- Collaborate with the sales and marketing teams to ensure effective lead generation and smooth customer handoff.
- Handle customer inquiries and provide relevant information professionally and courteously.
- Meet daily, weekly, and monthly lead generation targets.

**Key Requirements**:

- Minimum of 6 months of experience in customer service or lead generation (preferably international calling).
- Excellent verbal communication skills in English with a neutral accent.
- Ability to manage customer objections and close leads effectively.
- Familiarity with CRM systems and call tracking software.
- Strong organizational skills and attention to detail.
- Goal-oriented and able to work in a fast-paced environment.

**Preferred Skills**:

- Previous experience in international lead generation or sales.
- Knowledge of the relevant market and industry trends.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunity to work in a dynamic and growing environment.
- Career growth opportunities.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Indore, Madhya Pradesh (required)

Work Location: In person

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