Customer Service Executive

1 week ago

Vijay Nagar Indore Madhya Pradesh, India Gomaxoo Digital Private Limited Full time

**Job Title**: Customer Service Executive
**Location**: Indore, Madhya Pradesh
**Company**: GoMaxoo

**Job Type**: Full-time
**Salary: ₹**10,000- ₹25,000 per month
**Experience**:0-2 years

**About GoMaxoo**:
GoMaxoo provides marketing and customer support services tailored for U.S.based businesses. We help companies grow their brand, reach more customers, and deliver excellent support with a reliable and skilled offshore team.

**Role Overview**:
**Key Responsibilities**:

- Provide accurate information about businesses and services.
- Assist customers with booking, cancellations, and modifications.
- Resolve customer issues and complaints effectively.
- Maintain detailed records of customer interactions and service requests.
- Coordinate with internal teams to ensure timely service delivery.
- Follow up with customers to confirm satisfaction and resolve any outstanding concerns.
- Stay updated on company policies, services, and industry trends to provide informed support.

**Requirements**:

- Minimum 0-2 years of experience in customer service, preferably handling U.S.based customers.
- Excellent English communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Comfortable handling high call volumes with professionalism and patience.
- Basic computer skills and familiarity with CRM or call management systems.
- Ability to work flexible shifts to cover U.S. time zones.
- Knowledge of transportation or logistics industry is a plus but not mandatory.

**Preferred Qualifications**:

- Previous experience in customer service (preferred but **not**mandatory)
- Passion for travel and helping others plan great trips
- Ability to work independently as well as in a team
- Good Communication Skill
- Sales and Convincing skill

**Compensation and Benefits**:
We offer a competitive salary ranging from **₹10,000 to ₹25,000 per month**, based on experience and skills. In addition, employees are eligible for **Annual bonuses and performance-based incentives**, rewarding dedication and exceptional contribution to the team's success.

**Schedule**:

- Day shift
- Night shift (US shift)
- Rotational shift**How to Apply**:
or You can contact us +919202570569

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (required)

Work Location: In person

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