Costumer Service Assistant

1 week ago


Mahalaxmi Nagar Indore Madhya Pradesh, India The Art Of Business Full time

**Customer Support**:

- Provide accurate information regarding products, services, orders, policies, and procedures.
- Resolve customer issues or complaints by identifying the problem and providing appropriate solutions.
- Assist customers with troubleshooting technical issues (if applicable) and escalate to relevant departments if necessary.

**Product Knowledge**:

- Stay updated on company products, services, promotions, and policies to provide accurate and relevant information to customers.
- Communicate any changes or new product offerings to customers in an engaging and informative manner.
- Build and maintain positive relationships with customers to foster customer loyalty.
- Handle customer feedback and follow up on issues that require further attention or resolution.
- Actively listen to customers to understand their needs and provide personalized assistance.
- Address and resolve customer complaints, issues, or inquiries in a professional and courteous manner.
- Maintain a calm and empathetic approach, even in challenging situations, while ensuring a satisfactory resolution.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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