Costumer Care Executive
6 days ago
**Customer Support**:
- Provide accurate information regarding products, services, orders, policies, and procedures.
- Resolve customer issues or complaints by identifying the problem and providing appropriate solutions.
- Assist customers with troubleshooting technical issues (if applicable) and escalate to relevant departments if necessary.
**Product Knowledge**:
- Stay updated on company products, services, promotions, and policies to provide accurate and relevant information to customers.
- Communicate any changes or new product offerings to customers in an engaging and informative manner.
- Build and maintain positive relationships with customers to foster customer loyalty.
- Handle customer feedback and follow up on issues that require further attention or resolution.
- Actively listen to customers to understand their needs and provide personalized assistance.
- Address and resolve customer complaints, issues, or inquiries in a professional and courteous manner.
- Maintain a calm and empathetic approach, even in challenging situations, while ensuring a satisfactory resolution.
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Overtime pay
- Performance bonus
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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