CRM Executive

3 days ago

Noida Uttar Pradesh, India MEDISYS Full time

**Company Description**

MEDISYS (Premier Medical System and Devices Pvt Ltd) is India’s one of the oldest life saving medical devices manufacturing companies established in 1978. MEDISYS is one of the fastest growing Indian companies with its R&D Centre located in Noida, It has the technical capabilities and competent resources to research and develop high-end ICU equipment in a progressive frame work. MEDISYS has also provided the largest number of ventilators to the Indian Government during the COVID -19 pandemic.

This is a full-time on-site role as a Customer Relationship Executive at MEDISYS located in Noida. As a Customer Relationship Executive, you will be responsible for managing and building relationships with our clients, ensuring their satisfaction and addressing any inquiries or concerns they may have. You will collaborate with cross-functional teams to deliver excellent customer service and provide personalized solutions.
- Build & maintain relationships with clients.
- Escalating & resolving the concerns as raised by clients.
- Conduct business reviews to make sure that the clients are satisfied with the service.
- Coordinate with internal departments to ensure that the business needs are fulfilled

effectively.
- Responsible for Pre-& Post Sales CRM Operations and collections.
- Ensure on time completion, comprehensiveness and accuracy of all documentation pertaining to sale and service.
- To maintain relationship with clients and coordinate with customer post booking formalities till delivery.
- Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process.
- To identify the discrepancies and keep them into the notification of the Management at the right time.
- To prepare various reports on daily, weekly, quarterly and monthly basis.

**Qualifications**
- Graduate with 2-4 years of experience in the same profile in any Consumer Durable or Medical Device company.
- Excellent communication and interpersonal skills along with a customer-oriented attitude.
- Proven work experience as a CRM.
- Strong customer service and relationship-building abilities.
- Ability to handle and resolve customer complaints or issues effectively.
- Attention to detail and problem-solving skills.
- Proficient in Microsoft Office, CRM software and other customer support tools.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Work Location: In person

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