CRM Executive

16 hours ago

Noida Uttar Pradesh, India Meena Bazaar Full time

**Location: DLF Mall of India, Noida**

**Salary: Upto 20k**

**Experience required: 1+**

**Key Responsibilities**:

- Manage the in-store CRM system, ensuring accurate customer data collection and updating customer profiles in real-time.
- Greet and interact with customers to gather feedback and understand their preferences for personalized in-store experiences.
- Implement in-store customer retention strategies, focusing on enhancing loyalty and repeat business.
- Collaborate with the marketing team to execute in-store CRM campaigns, such as exclusive offers and loyalty programs.
- Monitor customer feedback and behavior, providing insights for in-store improvements and service enhancements.
- Educate store staff on the importance of CRM and how to effectively collect and manage customer data.
- Assist customers in-store with loyalty program enrollments, rewards redemptions, and CRM-related inquiries.
- Prepare and analyze CRM reports to track customer satisfaction, retention rates, and engagement levels.

**Qualifications**:

- Bachelor's degree in any field.
- years of experience in customer service, retail, or CRM management.
- Familiarity with CRM software, retail analytics tools, and customer loyalty programs.
- Excellent communication and people skills, with the ability to build strong customer relationships.
- Attention to detail and ability to multitask in a fast-paced retail environment.
- Strong problem-solving skills and a customer-first mindset.

**Why Join Us?**
- Competitive salary and benefits.
- Employee discounts and access to exclusive in-store offers.
- Opportunity for growth within a dynamic and customer-focused team.
- Be part of an innovative retail environment that values customer satisfaction.

Whatsapp your resume at 9289410704

Pay: ₹14,000.00 - ₹17,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Application Question(s):

- Current inhand Salary?
- Expected salary
- How soon you can join?

Work Location: In person

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