CRM Executive
3 days ago
**Job description**
**Key Responsibilities**:
- Manage and maintain the CRM database, ensuring accurate and up-to-date information on clients, prospects, and leads.
- Develop and implement CRM strategies to improve customer engagement, retention, and satisfaction.
- Analyze customer data and generate insights to identify trends, preferences, and opportunities for business growth.
- Collaborate with sales, marketing, and customer service teams to streamline processes and ensure alignment with CRM objectives.
- Design and execute targeted marketing campaigns and communication strategies to nurture leads and drive conversions.
- Monitor key performance indicators (KPIs) related to CRM metrics, such as customer acquisition cost, lifetime value, and churn rate, and provide regular reports to management.
- Provide training and support to staff on CRM system usage and best practices.
- Stay informed about industry trends, emerging technologies, and best practices in CRM management.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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