CRM Executive
4 hours ago
Job Title: CRM Executive
Experience: 1-4 Years
**Job Summary**:
**Key Responsibilities**:
- Manage the Order Management Process, encompassing sales and customer service.
- Utilize the ERP system for sales management, accurate order invoicing, and customer
- account handling.
- Develop and implement CRM strategies to enhance customer retention and loyalty.
- Analyze customer data to identify trends, preferences, and growth opportunities.
- Maintain the CRM database, ensuring data accuracy and integrity.
- Collaborate with the Plant Production Head for timely project execution and report updates
- to the Senior Leadership Team independently.
- Efficiently resolve customer issues and queries, ensuring high levels of customer satisfaction.
- Stay updated on industry trends and advancements in CRM technologies.
**Qualifications**:
- Bachelor’s degree in any field, preferably in Marketing, Business Administration, or a related
- discipline.
- Proven experience in CRM management or customer service roles.
- Proficiency in handling CRM software.
- Independent charge of CRM with strong attention to detail.
- Excellent communication skills, soft-spoken and articulate.
- Ability to work collaboratively in a team environment.
**Job Types**: Full-time, Permanent
Pay: ₹300,000.00 - ₹420,000.00 per year
Schedule:
- Day shift
- Fixed shift
- Morning shift
Application Question(s):
- Are you a immediate joiner? if not tell your notice period days.
**Experience**:
- total work: 1 year (preferred)
**Location**:
- Noida, Uttar Pradesh (preferred)
Work Location: In person
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