CRM Executive

6 days ago

Noida Uttar Pradesh, India Servokon Systems Limited Full time

As a CRM Executive, you will be responsible for managing customer relationships across various channels to enhance customer satisfaction, increase customer retention, and drive sales growth. You will utilize CRM software to organize, automate, and synchronize customer interactions and ensure a seamless customer experience.
- Develop and execute CRM strategies to enhance customer engagement, increase customer loyalty, and drive revenue growth.
- Collect, analyze, and interpret customer data to segment customers effectively and personalize interactions. Maintain a clean and updated customer database.
- Plan, execute, and monitor targeted marketing campaigns to nurture customer relationships, promote brand loyalty, and drive sales conversions.
- Gather customer feedback through surveys, reviews, and other feedback mechanisms. Analyze feedback to identify areas for improvement and implement necessary changes.
- Collaborate with sales, marketing, and product teams to align CRM strategies with overall business objectives. Coordinate efforts to ensure a unified customer experience across all touchpoints.
- Monitor and analyze key performance indicators (KPIs) related to customer engagement, satisfaction, and retention. Prepare regular reports to track progress and identify opportunities for optimization.
- Provide training and support to internal teams on CRM best practices, processes, and tools. Ensure that all employees are equipped to effectively utilize CRM systems.
- Stay abreast of industry trends, best practices, and emerging technologies in CRM and customer experience management. Continuously seek opportunities to enhance CRM strategies and processes.

**Qualifications and Skills**:

- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in CRM, customer service, or related roles.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM).
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and time management abilities.
- Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
- Creative thinking and problem-solving skills.
- Team player with a collaborative mindset.

A CRM Executive plays a pivotal role in fostering strong relationships with customers and driving business growth through effective CRM strategies. If you have a passion for customer-centricity and a knack for leveraging technology to enhance customer experiences, this role could be an exciting opportunity for you.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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