CRM Executive

12 hours ago

Noida Uttar Pradesh, India Booming Bulls Academy Full time

**Key Responsibilities**:

- **CRM Management**:

- Maintain and manage the company’s CRM system to ensure accurate customer data.
- Update and track customer profiles, interactions, and transaction history.
- Oversee data quality and perform regular audits to maintain database integrity.
- **Customer Engagement and Retention**:

- Develop and execute customer engagement campaigns to improve retention and loyalty.
- Analyze customer behavior and preferences to create personalized marketing strategies.
- Collaborate with marketing and sales teams to enhance the customer journey.
- **Performance Monitoring and Reporting**:

- Generate reports and dashboards to track CRM performance metrics.
- Analyze data to identify trends, customer needs, and opportunities for improvement.
- Provide insights and recommendations to optimize CRM campaigns.
- **Collaboration and Coordination**:

- Work with cross-functional teams to ensure CRM strategies align with business goals.
- Support the sales and customer support teams by providing detailed customer insights.
- Assist in the development and implementation of loyalty and reward programs.
- **Training and Support**:

- Train team members on the proper use of the CRM system and its functionalities.
- Troubleshoot and resolve CRM-related issues, liaising with technical teams as needed.
- **Process Improvement**:

- Continuously review and refine CRM workflows to improve efficiency.
- Stay updated on the latest CRM trends and tools to implement best practices.

**Key Skills and Qualifications**:

- Proven experience in CRM management, with hands-on knowledge of CRM platforms like Salesforce, HubSpot, Zoho, Microsoft Office Dynamics and Google Workspace
- Strong analytical skills to interpret data and create actionable insights.
- Excellent communication and interpersonal skills.
- Proficiency in using reporting tools and generating dashboards.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Bachelor/Master and a minimum of 1.5 years of relevant experience.

**Preferred Qualifications**:

- Knowledge of customer segmentation and targeted marketing strategies.
- Experience in automating workflows and setting up customer journeys.
- Basic understanding of data visualization tools like Tableau or Power BI.

**Why Join Us?**
- Be part of a collaborative and innovative team.
- Opportunity to work with cutting-edge CRM technologies.
- Competitive salary and career growth opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 3 years (required)

Work Location: In person

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