Customer Service Executive-consumer Durables-bnpl

7 days ago


Thane, India Kotak Mahindra Full time

**Responsibilities**:

- Manage the call center operations for our B2B and B2C products.
- Manage Client and Merchant Escalations - work with relevant units - internal and external to resolve issues raised and ensure quality delivered across Call center services.
- Evaluate and Analyze performance against call center metrics

**Professional Skills:
- Should be a Go Getter
- Should articulate and communicate with clarity
- Should be an excellent team player
- Should be capable of multi-tasking
- Should have the ability to interact at all levels
- Adequate knowledge to operate in MS Office
- Must have typing speed of at-least 25-30 wpm

**Educational Qualification:
- Post Graduate in any field, Proficiency in MS Office/ MS excel / SQL
- Language Proficiency in English, Hindi Compulsory

**Work Experience:
- Up to 2 years or above of experience in Customer Service Industry, NBFC, Banking, Fintech, preferably Call Centre experience
- Knowledge financial services preferred but not essential



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