Customer Service Officer

23 hours ago

Thane HO Thane Maharashtra, India Enrolsy Full time

We're Hiring **Customer Services -Operation** Executive for a leading artisanal cheesemaking company

**Position**: Customer Services -Operation

Location: Mulund / Bhandup

Gender: Only **Female**

**Role**:
We are looking for a Customer Services Operation to front our direct-to-consumer business. The role is ideal for someone who thrives in a fast-paced, growth-oriented, and funworking environment.

**Qualifications**:

- Graduation in Hospitality Management or Culinary Arts & Sciences
- Excellent communication skills
- Basic proficiency in MS Excel and other MS Office tools

**Duties and Responsibilities**:

- Coordinate with the production, dispatch, and delivery teams to ensure timely and accurate delivery of orders
- Ensure customers receive timely updates on their orders
- Build and maintain relationships with customers
- Resolve customer complaints quickly and efficiently
- Keep customers updated on the latest products and launched
- Communicate customer feedback and insights about products and services with thedigital and business development teams
- Submit weekly and monthly MIS reports

Pay: ₹18,000.00 - ₹23,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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