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Customer Service Associate

2 weeks ago

Thane, India FIRST CREDIT SERVICES Full time

**Roles & Responsibilities**:

- Answering Inbound Calls or outbound calling to consumers to learn about their needs, complaints, or other issues with billing and services.
- Handling a high volume of inbound/outbound calls or both and should seek to create a positive experience for each consumer.
- Process payments for the invoices on the account.
- Engaging in active listening with consumers, confirming or clarifying information and pacifying angry consumers.
- Exceptional customer service, good typing skills, professional phone voice.
- Willing to work from the office.
- Maintain an updated knowledge of the organization's products, services, and customer service policies.
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Participating in training opportunities provided by the organization or by client.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.

**CSA Skills**:

- Good Communication skills
- Good PC and CRM skills
- Good Organizational and Time management skills
- Good Team Player
- Good Customer interaction skills

**Qualifications and Education**:

- Secondary/Higher Secondary/bachelor’s degree in any stream

**Experience**:

- Call Center, banking or collection industry background preferred
- Preferred 3rd Party or 1st Party Collections experience
- Decent Sales/Retentions background with reputed companies can be considered.

**Geographical & other requirements**:

- Should be within the defined transport boundaries
- Collectors should not have a gap of over 2 months recently

**Transport**: Drop provided within the boundary.

**Shift Timings**: US Shifts

Pay: ₹22,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person