Customer Relationship Executive

9 hours ago

Gota Ahmedabad Gujarat, India 8Sense Full time

At **8Sense**, we are dedicated to crafting unique and impactful branding and design solutions for our clients. Based in Ahmedabad, we pride ourselves on delivering creative excellence and building strong partnerships with businesses across industries. We are looking for a proactive and experienced **Customer Relationship Executive** to enhance our client engagement and ensure seamless collaboration on all projects.

**Position Overview**:
As a **Customer Relationship Executive** at **8Sense**, you will be the key liaison between our clients and creative teams, ensuring a smooth workflow, clear communication, and outstanding customer satisfaction. Your role will be instrumental in fostering long-term relationships with clients, understanding their needs, and ensuring that our design solutions exceed expectations.

**Key Responsibilities**:
**Client Engagement & Relationship Building**:

- Act as the primary point of contact for clients, ensuring a positive and professional experience.
- Develop and maintain strong relationships with existing and potential clients, understanding their branding and design needs.

**Project Coordination**:

- Collaborate with internal teams to ensure timely and successful delivery of projects as per client requirements.
- Track project progress, address any challenges, and keep clients updated regularly.

**Strategic Input**:

- Understand client goals and provide insights to align creative solutions with their business objectives.
- Identify opportunities to upsell or introduce new services to existing clients.

**Feedback & Improvement**:

- Gather client feedback on projects and services to continuously improve client satisfaction.
- Resolve client concerns promptly and effectively, ensuring a positive resolution.

**Business Development Support**:

- Assist in creating proposals, presentations, and pitches for prospective clients.
- Collaborate with the sales team to onboard new clients seamlessly.

**Qualifications & Requirements**:

- Minimum **4 years of experience** in client servicing or customer relationship management within a branding and design agency.
- Strong communication, negotiation, and interpersonal skills.
- Proven ability to manage multiple clients and projects simultaneously.
- A deep understanding of branding, graphic design processes, and industry trends.
- Problem-solving mindset with a focus on delivering solutions.
- Familiarity with project management tools is a plus.

**Why Join 8Sense?**
- Be part of a creative and passionate team in Ahmedabad.
- Work with diverse brands and businesses to bring their visions to life.
- Opportunity to grow your career in a dynamic and innovative environment.
- Competitive salary with performance-based incentives.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Master's (required)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 17/12/2024

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