Customer Relationship Executive
2 days ago
Client Relationship Executive
The Client Relationship Executive will play a crucial role in managing and servicing
leads, ensuring a seamless experience from initial contact through enrollment and
ongoing engagement. This role requires a proactive approach to client interactions, a strong focus on lead conversion, and a commitment to delivering outstanding customer service.
Lead Management and Servicing:
- Promptly follow up on incoming leads from various channels, including inquiries,
referrals, and marketing campaigns.
- Assess and qualify leads based on their potential and fit for the academy’s
programs.
- Engage with leads through personalized communication, addressing their
specific needs and interests.
- Drive lead-to-enrollment conversion rates through effective communication, trial
scheduling, and tailored presentations.
- Schedule and conduct trials and demonstrations to showcase the academy’s
offerings and benefits.
Client Relationship Management:
- Provide exceptional support to clients throughout their journey with the academy,
from initial contact to ongoing program participation.
- Collect and address feedback from clients to enhance service quality and resolve
any issues promptly.
- Maintain regular communication with clients to ensure satisfaction and foster
long-term relationships.
Sales and Business Development:
- Meet and exceed lead servicing and enrollment targets on a weekly, quarterly,
and annual basis.
- Monitor and report on lead servicing metrics, client satisfaction, and conversion
rates.
- Analyze market trends and client data to identify opportunities for growth and
improvement.
Program Promotion:
- Promote the academy’s programs and services to potential clients, including
conducting informative sessions and personalized tours.
- Provide detailed information about program offerings, pricing, and benefits to
prospective clients.
Reporting and Documentation:
- Maintain accurate records of lead interactions, follow-ups, and client
communications.
- Prepare and present reports on lead servicing activities, conversion rates, and
client feedback.
Collaboration:
- Work closely with the marketing team, technical staff, and other departments to
align lead servicing efforts with overall academy goals.
- Contribute to the development and refinement of lead servicing strategies and
processes.
Skills & Qualifications:
- Proven experience in client relationship management, sales, or lead servicing,
preferably within a sports or education environment.
- Excellent communication and interpersonal skills, with the ability to build strong
relationships and influence clients.
- Strong organizational and time management skills, with the ability to handle
multiple leads and tasks efficiently.
- Familiarity with CRM software and lead management tools is a plus.
- Bachelor’s degree in Business, Marketing, Sports Management, or a related field
is preferred.
Pay: ₹300,000.00 - ₹360,000.00 per year
**Benefits**:
- Commuter assistance
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
Application Question(s):
- Do you stay in Ahmedabad: Y//N:
- Have you completed BBM/BBA/MBA Sales and Marketing: Y /N:
**Education**:
- Bachelor's (preferred)
Work Location: In person
Application Deadline: 27/10/2024
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