Customer Relationship Executive
18 hours ago
Position: Client Relationship Executive
Experience: 1 – 3 Years
Job Overview:
We are seeking a proactive and personable Client Relationship Executive to join our team. The ideal candidate will be responsible for managing and nurturing relationships with our clients, ensuring a seamless and positive experience at every touchpoint. This role involves handling walk-in customers, following up on inquiries, resolving client issues, and supporting the sales and service teams to maintain high levels of customer satisfaction.
Key Responsibilities:
- Greet and assist walk-in customers, understanding their requirements and guiding them appropriately.
- Follow up with existing and potential clients via calls, emails, or meetings to ensure continued engagement.
- Build and maintain strong relationships with clients to enhance loyalty and retention.
- Address client queries, concerns, and complaints promptly and professionally.
- Collaborate with internal teams, including sales and operations, to provide clients with timely solutions and services.
- Maintain accurate records of client interactions and feedback for reporting and improvement purposes.
- Support promotional campaigns and events to enhance client experience and brand visibility.
- Identify opportunities to upsell or cross-sell services/products to existing clients.
Required Skills & Qualifications:
- 1–3 years of experience in client handling, customer service, or relationship management.
- Excellent communication and interpersonal skills.
- Ability to manage multiple clients and prioritize tasks effectively.
- Strong problem-solving and conflict-resolution abilities.
- Proficient in MS Office and CRM tools.
- Positive attitude, proactive approach, and a customer-first mindset.
Why Join Us:
- Opportunity to work in a dynamic and growing organization.
- Exposure to diverse clients and business processes.
- Career growth and learning opportunities.
Job Types: Full-time, Permanent
Pay: ₹10, ₹14,000.00 per month
Language:
- Gujarati (Preferred)
Location:
- Gota, Ahmedabad, Gujarat (Required)
Work Location: In person
Speak with the employer
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