Customer Relationship Executive

18 hours ago

Gota Ahmedabad Gujarat, India Riseotech Pvt. Ltd. Full time ₹ 1,68,000 per year

Position: Client Relationship Executive

Experience: 1 – 3 Years

Job Overview:

We are seeking a proactive and personable Client Relationship Executive to join our team. The ideal candidate will be responsible for managing and nurturing relationships with our clients, ensuring a seamless and positive experience at every touchpoint. This role involves handling walk-in customers, following up on inquiries, resolving client issues, and supporting the sales and service teams to maintain high levels of customer satisfaction.

Key Responsibilities:

  • Greet and assist walk-in customers, understanding their requirements and guiding them appropriately.
  • Follow up with existing and potential clients via calls, emails, or meetings to ensure continued engagement.
  • Build and maintain strong relationships with clients to enhance loyalty and retention.
  • Address client queries, concerns, and complaints promptly and professionally.
  • Collaborate with internal teams, including sales and operations, to provide clients with timely solutions and services.
  • Maintain accurate records of client interactions and feedback for reporting and improvement purposes.
  • Support promotional campaigns and events to enhance client experience and brand visibility.
  • Identify opportunities to upsell or cross-sell services/products to existing clients.

Required Skills & Qualifications:

  • 1–3 years of experience in client handling, customer service, or relationship management.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple clients and prioritize tasks effectively.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficient in MS Office and CRM tools.
  • Positive attitude, proactive approach, and a customer-first mindset.

Why Join Us:

  • Opportunity to work in a dynamic and growing organization.
  • Exposure to diverse clients and business processes.
  • Career growth and learning opportunities.

Job Types: Full-time, Permanent

Pay: ₹10, ₹14,000.00 per month

Language:

  • Gujarati (Preferred)

Location:

  • Gota, Ahmedabad, Gujarat (Required)

Work Location: In person

Speak with the employer

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