Customer Relationship Executive

4 days ago

Bodakdev Ahmedabad Gujarat, India BIOTEXUS ENERGY PVT LTD Full time

**Job Title**: Customer Relations Executive
**Location**: Ahmedabad, Head office
**Department**: Sales Department
**Reports To**: Sales Manager

**Company Overview**: Advance Biofuel (Biotexus Energy Private Limited) is a leading biodiesel plant manufacturer dedicated to producing sustainable biofuels from renewable sources. We pride ourselves on our commitment to reducing carbon emissions, supporting environmental sustainability, and providing advanced technology solutions in the biofuel sector.

**Job Summary**: The Customer Relations Executive will be responsible for managing and nurturing relationships with our customers. The role requires excellent communication skills, a customer-centric approach, and the ability to address and resolve customer inquiries and concerns effectively. The executive will serve as a key point of contact between the company and its clients, ensuring customer satisfaction and promoting long-term business relationships.

**Key Responsibilities**:

- **Customer Interaction**: Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate responses to questions regarding products, services, and orders.
- **Relationship Management**: Build and maintain strong relationships with customers by understanding their needs, providing support, and ensuring their satisfaction.
- **Issue Resolution**: Address and resolve customer complaints or issues, coordinating with relevant departments to find effective solutions and ensure customer satisfaction.
- **Feedback Management**: Gather and analyze customer feedback to identify trends and areas for improvement, providing recommendations to enhance the customer experience.
- **Sales Support**: Assist the sales team with customer follow-ups, order processing, and managing customer accounts.
- **Documentation**: Maintain accurate records of customer interactions, transactions, and feedback using the company’s CRM system.
- **Product Knowledge**: Stay informed about the company’s products, services, and industry trends to provide customers with accurate and relevant information.
- **Reporting**: Generate regular reports on customer interactions, feedback, and satisfaction levels for management review.
- **Cross-functional Collaboration**: Work closely with the sales, marketing, and technical teams to ensure a seamless customer experience.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9979909434
Application Deadline: 23/09/2024

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