Customer Relationship Executive

7 days ago

Satellite Ahmedabad Gujarat, India S D Retail Limited Full time

Job Location: Ahmedabad (On-Site)
1-3 years of customer service experience (e-commerce preferred).

**Company Description**

SWEET DREAMS is the pioneer of Sleep and Home Clothing in India with 35 years of existence, crafting products with 'Happiness'. The brand reflects love, care, and gentleness, enchanting the heart and mind with a fairy tale, homely feeling. Every creation embodies happiness and is designed to bring a smile to the wearer. This role is perfect for someone passionate about delivering exceptional customer experiences in the e-commerce space. Based in Ahmedabad, this full-time position offers competitive industry salaries and the opportunity to be part of a growing D2C retail powerhouse.

**Role Description**

This is a full-time on-site role for a Customer Relationship Executive at SWEET DREAMS Ahmedabad. The role involves managing customer satisfaction, developing business relationships, providing exceptional customer service, nurturing client relations, and effective communication on a daily basis.

**Qualifications**
- Confirm and verify COD orders with customers. Manage order status, cancellations, Exchange and refunds.
- Resolve complaints efficiently while maintaining Customer high satisfaction, Customer Service, and Client Relations skills.
- Strong interpersonal and problem-solving abilities
- Excellent verbal and written communication skills in English and local languages
- Previous experience in a customer-facing role is a plus. Reduce RTO rates through effective communication and feedback.

Bachelor's degree in any field.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ambawadi, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (required)

Work Location: In person

Expected Start Date: 03/02/2025

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